Virtual Phone Number for Calling
A virtual number for calling is an inbound 1300, 1800 or Phoneword customers dial and your phone answers — no second handset. See how it works and its limits.
How a virtual number handles calls
A virtual number for calling is an inbound business number that lives with the carrier rather than on a handset. Customers dial the published number — a 1300 number, an 1800 number or a Phoneword — and the call is delivered to the phone you nominated during sign-up as the number the service will connect to. Your existing phone does the answering.
The caller side is ordinary dialling. The caller-cost side depends on the type: a 1300 number is shared cost, so callers pay a local call rate; an 1800 number is free for Australian callers to dial in the stated Australian context, with the business paying the call charges.
- One published number: fixed across signage, ads and your website even when the answering phone changes.
- No new hardware: the product is the number, not a device.
- Plans: published 1300 and 1800 plans start at $10 per month; Phonewords from $40 per month.
Boundaries worth knowing before you sign up
The published products are inbound voice numbers. That means three things are not established by the information on this site: receiving text messages on the number, a separate SIM or handset, and calling out from the virtual number as if it were a phone line. If any of those is a requirement, confirm it with the team on 1300 327 934 before signing up. The virtual phone number to receive calls page covers the receiving side in detail.
Setting one up
Search Find a Number for available 1300/1800 Phonewords — availability of a specific number is not guaranteed — compare the plan tables on the pricing page, and sign up with the connection phone ready. The virtual numbers for business overview covers the category.
Calling questions
Can I make outbound calls from a virtual number?
The published products are inbound numbers that receive calls on your connected phone. Outbound calling from the number is not established by the information on this site.
Does the caller know it is virtual?
They see a normal Australian business number. The 1300 or 1800 prefix tells them who pays for the call, not where the phone sits.
Can the number ring a mobile?
Yes — nominate your mobile as the connection number during sign-up and calls ring there.
Can it receive text messages?
SMS receiving is not established by the published information here. Confirm with the team before signing up if that matters.
What does it cost?
Published 1300 and 1800 plans start at $10 per month; Phonewords start from $40 per month. Call rates depend on the plan — see the pricing page tables.
Virtual numbers for calls
One number customers call
Search available 1300, 1800 and Phoneword numbers, or contact the team about connecting one.