Virtual Phone Number to Receive Calls
A virtual number for receiving calls here is an inbound 1300, 1800 or Phoneword answered on the phone you connect it to. See how receiving works and its limits.
Receiving calls on a virtual number
A virtual number for receiving calls is an inbound business number — a 1300 number, an 1800 number or a Phoneword — that is not tied to a handset. Customers dial the one published number, and the call is delivered to the phone you nominated during sign-up: the number the service will connect to. That existing phone receives the calls.
The arrangement is designed for exactly this job. The published number never changes, so you can print it, list it and advertise it, while the phone that actually rings is yours to choose.
- What receives calls: the phone number you connect the service to during sign-up.
- Caller cost: 1300 is shared cost; 1800 is free for Australian callers to dial in the stated Australian context.
- Plans: published 1300 and 1800 plans start at $10 per month; Phonewords from $40 per month.
- Words: a Phoneword spells a word on the keypad and can sit on a 13, 1300 or 1800 base.
What receiving does not include
Keep the boundaries honest. The published products are inbound voice numbers:
- Text messages: receiving SMS on the virtual number is not established by the published information here.
- A second SIM or handset: the product is the number, not a new device.
- Unspecified routing: beyond the published add-ons — Call Tracking Numbers ($5 per month), an IVR Keypress Menu ($35 per month) and a Postcode Prompter ($250 per month) — routing behaviour is not promised. Check the pricing page for what each add-on does.
Setting one up to receive calls
Search Find a Number for available 1300/1800 Phonewords, compare plans on the pricing page, and sign up with the number the service will connect to. The virtual numbers for business overview covers the category, and the team on 1300 327 934 can confirm anything the published pages leave open.
Receiving-call questions
Can the number receive text messages?
The published products are inbound voice numbers, and SMS receiving is not established by the information here. Confirm requirements with the team before signing up.
Where do the calls arrive?
On the phone number you nominate during sign-up — your existing phone. No new handset is required.
Can several people answer the same number?
The published pages describe connecting the number to a phone you nominate. Anything beyond that — multiple handsets or team routing — is not established here; ask the team.
Is it free for callers?
With an 1800 number, callers pay nothing in the stated Australian context. A 1300 number is shared cost — callers pay a local call rate.
How much does it cost to run?
Published 1300 and 1800 plans start at $10 per month, and Phonewords from $40 per month. Call rates depend on the plan — see the pricing page tables.
Numbers for receiving calls
Receive calls on one published number
Search available 1300, 1800 and Phoneword numbers, or contact the team about connecting one.