Virtual Number to Receive Calls
Receiving calls on a virtual number, as published — calls to your inbound number arrive at the answer point recorded at signup. What receiving does not include.
A virtual number to receive calls, in what this site publishes, is an inbound number — 1300, 1800 or a word on either base — whose calls arrive at the answer point recorded at signup. "Virtual" describes the split between the published number and the answering side; "receiving" is what the connection does. The page below keeps both words honest.
How receiving works, as published
- You publish the number: one contact point across your marketing — chosen once, on the base you prefer.
- You record the answer point: the signup flow asks for the number the service will connect to; the application records it.
- Calls arrive there: a customer dials your published number and the call lands at that recorded destination.
What receiving does not include
Stated plainly: receiving text messages is not published — inbound SMS is not part of the product range on this site — and virtual-mobile products are not published either. The virtual sense here is limited to the number-versus-answer-point split. Call handling beyond the three listed add-ons (Call Tracking Numbers $5/month, IVR Keypress Menu $35/month, Postcode Prompter $250/month) is not published, and no activation timeframe is given — the team confirms connection specifics during the application. Terms sit in the terms and conditions.
What the answering side is your decision on
The published arrangement records your answer point and delivers calls to it; how you handle the calls once they arrive — staffing, hours, scripts — is outside the published product and this page's claims. That line matters: the number and its plan are the purchased parts, while the answering operation remains yours to run.
Choosing the receiving arrangement
The caller-cost split is the published decision: 1300 shares the call cost with callers; 1800 removes the caller charge in the stated Australian context. Both run on published plans from $10 per month, compared row by row on the pricing page. The virtual numbers for business pillar frames the whole approach.
Related reading: the virtual number page, 1800 helpline numbers, or business call phone.
Receiving questions
Can a virtual number receive both calls and texts?
Receiving calls is the published arrangement; inbound SMS is not published on this site. This page does not claim text capability.
Where do the calls go?
To the answer point recorded at signup — the number the signup flow asks the service to connect to.
Is this a mobile number that receives calls?
No. The published products are 1300, 1800 and Phoneword business numbers; virtual-mobile products are not part of the range.
What does receiving cost?
The plan fee — from $10 per month — plus per-minute call charges from the plan's rate table, and word pricing from $40 per month if the number spells a word.
Receiving, published
Receive business calls on your own number
Search available numbers, or read how receiving works first.