Business Call Phone
How business calls work on an inbound number — a customer dials your published 1300 or 1800 number and the call arrives at the answer point you named at signup.
A business call needs somewhere to land. On this site that somewhere is an inbound number — a 1300 or 1800 number connected to the answer point you name at signup. A customer dials the published number, and the call arrives at that connection point. Everything else on this page follows from that simple arrangement.
What happens when a customer calls
- They dial your number: the same published contact point across your website, signs and ads.
- The cost splits by type: on 1300 the caller pays a local call cost and the business pays the remainder; on 1800 the caller pays nothing in the stated Australian 1800-number context and the business pays the call charges.
- The call arrives at your answer point: the number the signup flow asked for — the service is connected to the destination you recorded.
Choosing the arrangement for your callers
The caller-cost split is the published decision: shared cost on 1300, free-for-callers on 1800, both on plans starting at $10 per month. If the number should also say something — a word on the keypad — a Phoneword on either base starts from $40 per month, with availability and desirability affecting the specific word. The plan tables and listed add-ons (Call Tracking Numbers, IVR Keypress Menu, Postcode Prompter) are on the pricing page.
What this page does not claim
Stated plainly: the published material describes the number and its costs — not call-handling features beyond the listed add-ons, and no guarantees about call volume or outcomes. Activation timing is not published here; the team confirms connection specifics during the application. Service terms are governed by the terms and conditions.
Related reading: the business calls overview, business calling, or the business phone call page.
Business call questions
Where do calls to my business number go?
To the answer point you name at signup — the signup flow asks for the number the service will connect to, and that connection point is what the application records.
Who pays for the call?
On a 1300 number the caller pays a local call cost and the business pays the remainder. On an 1800 number the caller pays nothing in the stated Australian context and the business pays the call charges.
Can I route calls by keypress or postcode?
The published add-ons cover that purpose: IVR Keypress Menu ($35/month) routes callers by keypress and Postcode Prompter ($250/month) routes by the caller's postcode. Both are listed on the pricing page.
Does an inbound number come with a phone line?
This page does not make line or device claims. What is published is the number, its plan and the answer point recorded at signup.
Receiving business calls
Give business calls one number to arrive on
Search available numbers, or compare the caller-cost options first.