Toll Number
How Australian toll numbers work: an 1800 number is free for callers while the business pays call charges, and 1300 numbers share the cost instead.
In Australia, "toll number" usually means a toll-free number: an 1800 number the caller dials free of charge, with the business paying the call charges. The shared-cost counterpart is a 1300 number, where the cost of each call is divided between the caller and the business. Both are offered by 1300 Easy Dial, and published plans for each start at $10 per month.
The published facts, in one place:
- Caller cost: an 1800 number is free for callers in the stated Australian 1800-number context; the business pays the call charges.
- Shared cost: a 1300 number is presented as a shared-cost business number.
- Plans: 1300 and 1800 published plans are $10, $15, $39, $79 and $99 per month.
- Contracts: standard 1300/1800 plans are month-to-month, with no lock-in.
- Pricing basis: all published pricing is ex GST.
What "toll number" means in Australia
Toll-free is the 1800 arrangement: the person dialling pays nothing, and the business carrying the number pays for the calls under its plan. That is the arrangement most people mean when they call a business line toll free. A 1300 number works differently — it is a shared-cost number, so the caller and the business each carry part of the call cost. Neither arrangement says anything on its own about call quality or how many calls a business receives; it sets who pays at dial time.
Toll-free 1800 or shared-cost 1300?
The choice comes down to the caller experience you want. If the priority is removing the caller's cost entirely — for a support line, for example — the 1800 arrangement does that. If a shared-cost number suits the call mix better, the 1300 option is the established choice, and both draw on the same published plan tiers. Compare the two categories on the 1800 numbers and 1300 numbers pages before deciding.
How to get a toll number
The flow is choose, plan, connect. Search Find a Number to see available 1300/1800 Phonewords — the listing is a snapshot, and no specific word or price is guaranteed until the team confirms it. Then compare the plan rows on the pricing page. At signup, the flow asks for the number the service will connect to; that answer point is what gets recorded. No activation timeframe is published, so this page does not promise one.
What it costs the business
Published 1300 and 1800 plans run $10, $15, $39, $79 and $99 per month, ex GST, and standard plans are month-to-month with no lock-in. Per-minute call rates and included allowances are listed plan by plan on the pricing page rather than here, because they differ by plan and caller type. Premium word-based numbers are priced separately — the pricing page carries the current Phoneword position.
Related reading: 1800 number for my business, 1800 business number setup, or the business phone number overview.
Toll number questions
Is a toll number free to call?
An 1800 number is free for callers in the stated Australian 1800-number context, with the business paying the call charges. A 1300 number shares the call cost between the caller and the business.
What does a toll number cost the business?
Published 1300 and 1800 plans run $10, $15, $39, $79 and $99 per month, ex GST. Per-minute rates and included allowances are set out on the pricing page for each plan.
Is there a contract?
Standard 1300 and 1800 plans are month-to-month with no lock-in.
Can I check availability before I commit?
Find a Number searches available 1300/1800 Phonewords. It is a snapshot, not a promise that a particular word or number will be available, or available at a particular price.
Does a toll number work with my phone?
What is published is that the signup flow asks for the number the service will connect to. This page does not establish device, routing or coverage claims beyond that answer point.
Toll-free and shared cost
Choose the toll number that fits
Search available 1300 and 1800 numbers, or compare the published plans before you decide.