Smart Number Options — Mapping Requirements to Choices

A smart number — a word spelled on an inbound number — has an option space small enough to map completely: three bases, two identity styles, five plan tiers. This page maps each published requirement onto the option that answers it, so the choice is a lookup rather than a wander.

Requirement: callers pay nothing

Option: the 1800 base. Caller-free in the stated Australian 1800-number context, with the organisation paying the call charges — the published arrangement for lines where nothing should discourage the call.

Requirement: shared call economics

Option: the 1300 base. The caller pays a local call cost and the organisation pays the remainder — the published arrangement for frequent, short, practical calls.

Requirement: the shortest possible contact point

Option: the 13 base. Six digits total, with a word limit of four letters. The published FAQ notes 13 numbers are typically used by larger national companies; 13 plans do not appear on the pricing page, so this option's cost is a question for the team on 1300 327 934.

Requirement: the number says the business

Option: a word instead of plain digits. Up to six letters on a 1300 or 1800 tail, riding the standard keypad mapping. Priced from $40 per month with availability and desirability affecting the specific word — searched on Find a Number, confirmed at sign-up.

How to search the option space efficiently

The search maps onto the space directly: pick the base by caller arrangement, search available 1300/1800 Phonewords by word or last six digits, and let the results name the identity options. Two loops of that — one per base if you are undecided — cover the entire space, because the plan tier is read afterwards, from the tables, against the volume estimate. The option space rewards knowing your requirement before you type.

Requirement: a cost that matches call volume

Option: the plan tier. Published 1300 and 1800 plans run across $10, $15, $39, $79 and $99 per month with different included values and rates. The tier follows the volume estimate, not the other way round.

The requirements the option space does not answer

Geography — no prefix carries an area-code meaning and no published page claims coverage. Outcomes — no option is sold with calls attached. And SMS or virtual-mobile capability — not part of the published range. The space is honest precisely because it is bounded.

Related reading: the smart numbers Australia pillar, the smart numbers Australia guide, or smart numbers Australia pricing.

Options questions

Which option is most popular?

The published pages do not rank options — the mapping above is the honest answer to "which suits", and popularity is not a published fact.

Can I combine options?

That is how the space works: a base, an identity and a plan are chosen together — an 1800 base with a word on the $39 plan is one combination of three published options.

What if my requirement is not in the space?

Then the published range does not cover it — geographic lines, SMS capability and virtual-mobile services sit outside. Say so to yourself early and shop where those are sold.

Where do I see the options side by side?

The bases and caller arrangements are on the pricing page, the word rule sits beside them, and the availability search shows what exists on each base.