Setting Up an 1800 Number
Setting up an 1800 number — search, confirm, plan, and the answering point. The published setup steps, plus what setup does not include on the current pages.
Setting up an 1800 number runs through four published steps: choose the 1800 type, find an available number, pick a plan, and name the answering point in signup. An 1800 number is free for callers in the stated Australian 1800-number context — the business pays the call charges — so the setup choices after the number itself are mostly about which plan carries that cost efficiently.
Step 1: confirm 1800 is the type you want
Setup starts with the type because it is the part you cannot change later without starting again. Choose 1800 when callers should pay nothing; a 1300 number is the shared-cost alternative, and a Phoneword — a word spelled on the keypad — can sit on an 1800 base. The create a business number overview covers the full type decision.
Step 2: find the number
The Find a Number search lists available 1300 and 1800 Phonewords — enter the word or the last six digits, without the prefix. For plain-digit 1800s, the team can discuss what is available. A search result is the current listing, not a reservation; the exact number and any word-specific price are confirmed before connection. Phoneword pricing starts from $40 per month.
Step 3: pick the plan that carries the calls
Published 1800 plans sit at $10, $15, $39, $79 and $99 per month with per-plan rate tables on the pricing page. The published detail that matters most here: mobile rates run higher than fixed line rates on every plan, and the Cap plans list included minute allowances — 250 fixed line plus 100 mobile minutes on Cap39, for example. Because the business pays every call, match the allowance to your expected volume.
Step 4: complete signup with the answering point
The signup flow asks for the number the service will connect to — your phone line or system. Have it ready and setup is one session. Two honest gaps to plan around: no activation timeframe is published on the current pages, so confirm timing with the team if the launch date matters; and transferring an existing 1800 number is not covered by the published pages — raise any transfer directly with the team. Service terms are governed by the terms and conditions.
Related reading: setting up a 1800 number, setting up a 1800 number for business, or the 1800 numbers overview.
Setting up an 1800 number: questions
What do I need ready before setup?
The type decision, a shortlist of words or digits to search, and the answering point — the number the service will connect to, which the signup flow asks for.
How long does setup take?
No activation timeframe is published on the current pages. The signup steps are quick, but confirm current timing with the team before planning a launch.
Can I set up an 1800 number that spells a word?
Yes — an 1800 Phoneword spells a word within six letters, from $40 per month, subject to availability. Search the word on Find a Number first.
Can I keep my existing 1800 number?
The published setup pages cover buying a new number, not transfers. Discuss any existing number with the team directly before deciding.
1800 setup
Set up the 1800 number your callers use free
Search available 1800 Phonewords, or compare plans before you commit.