Set Up an 1800 Number — the Caller Promise First
An 1800 number is a promise to callers — they pay nothing. What that promise involves, how to set the number up, and what it costs the business to keep it.
An 1800 number is best understood as a promise printed in the number itself: callers pay nothing to dial it in the stated Australian 1800-number context. Setting one up means deciding to keep that promise — the business pays the call charges — and then making three published choices: the number, the plan, the answering point.
The promise, costed honestly
- Caller side: nothing, in the stated Australian 1800-number context. That is the whole appeal — cost never discourages the call.
- Business side, monthly: published 1800 plans run across $10, $15, $39, $79 and $99 per month, each with different included value.
- Business side, per call: the call charges — separate fixed-line and mobile per-minute rates on every plan. The pricing page holds the tables, and reading them before sign-up is what makes the promise affordable rather than hopeful.
When the 1800 promise is the wrong promise
Honesty cuts both ways: a caller-free number is the right promise for sales and support, and the wrong one for high-frequency, low-value calls where the caller would happily contribute — a timetable line, a store-hours check. For those, the 1300 arrangement (caller pays a local call cost, business pays the remainder) shares the load, and both plan families start at $10 per month. The promise should match the calls you want; setting up the wrong promise is more expensive than either plan.
The three setup choices
The number: search available 1300/1800 Phonewords by word or last six digits. A word — an 1800 Phoneword, up to six letters — adds a component from $40 per month with availability and desirability affecting the price; a plain tail starts at the plan floor.
The plan: match the rate tables to your expected call volume and caller mix. Because the business pays every call, the per-minute rates deserve as much attention as the fee.
The answering point: the signup flow asks for the number the service will connect to. Confirmation completes the setup; the terms and conditions govern from there.
Keeping the promise cheaply
Two habits. Review the plan against real call volume after a few months — if included value reliably overflows or idles, the neighbouring plan's rates may fit better. And if you need callers sorted before they reach a person, the published IVR Keypress Menu add-on ($35 per month) routes by keypress; the Postcode Prompter ($250 per month) routes by the caller's postcode.
Related reading: setting up an 1800 number step-by-step, setting up an 1800 number for a business, or the create a business number pillar.
1800 setup questions
Is the caller really free on every device?
The published wording is deliberate: free for customers to call in the stated Australian 1800-number context. The pages do not qualify it by device, and this page will not add qualifications they do not make.
What does keeping the promise cost per month?
The plan fee plus the call charges — the pricing page lists both for every 1800 plan, and the business pays the calls. There is no flat total; it moves with volume.
How long does setup take?
No activation timeframe is published. Ask the team on 1300 327 934 for current timing when you sign up.
Can the number spell our support line's name?
If an available number spells it — up to six letters on the 1800 base. Search Find a Number; the word component starts from $40 per month.
The 1800 promise
Set up the number callers dial free
Search available 1800 numbers and Phonewords, or compare the published plans first.