Phone Number in Service: Connecting a Business Number

A number is "in service" when customers can dial it and the call arrives somewhere your business can answer. For a 1300 or 1800 number, that takes three inputs: the number itself, a published plan, and the answer point — the signup flow asks for the number the service will connect to.

This page walks through each input using only what the site publishes, and flags what it does not establish, such as activation timing.

What has to be in place

A chosen number: a 1300 number, an 1800 number or a Phoneword. Availability is checked at search time and is never promised in advance — Find a Number searches available 1300/1800 Phonewords.
A published plan: 1300 and 1800 plans run at $10, $15, $39, $79 and $99 per month. Standard plans are month-to-month with no lock-in. All pricing is ex GST.
An answer point: the signup flow asks for the number the service will connect to, so calls arrive where your business answers them.

Choosing the number to put in service

The caller-cost arrangement is the main fork. A 1300 number is a shared-cost business number. An 1800 number is free for customers to call in the stated Australian 1800-number context, with the business paying call charges. A Phoneword can sit on either format and spells a word on the telephone keypad, priced from $40 per month with availability and desirability affecting the price.

What this page does not establish

It does not state an activation timeframe — no timeframe is published here, so confirm timing with the team. It does not establish routing specifics, feature inclusions or device behaviour. Service terms such as billing and cancellation are set out in the terms and conditions rather than summarised on this page.

Getting started

Check availability with Find a Number, compare plan fees and call rates on the pricing page, and contact the team when you are ready to connect. For background reading, getting a 1300 number in Australia covers the process end to end, and 1300 number plans looks at the published tiers in more detail.

Phone number in service: common questions

How long does it take for a number to be in service?

No activation timeframe is published on this page. Ask the team for current timing rather than relying on estimates.

What do I need before signing up?

Be ready to nominate the number the service will connect to, and to choose a plan. The current plan fees and call rates are listed on the pricing page.

How much does it cost to keep a number in service?

Published 1300 and 1800 plans start at $10 per month and are month-to-month with no lock-in. Phonewords start from $40 per month. All pricing is ex GST.

Can I check whether the number I want is available?

Yes — Find a Number searches available 1300/1800 Phonewords. It does not promise that a particular word or number is available or available at a particular price.

Where do calls arrive once the number is in service?

At the answer point recorded at signup — the number the service will connect to. Connection specifics for your setup are confirmed with the team.