Phone Number for a Team
Choosing a phone number with the team in mind — the questions to answer together (arrangement, answer point, word) — and the honest boundary on team routing.
A phone number for a team is chosen twice: once by the team, once by the buyer. The team answers how calls should be handled; the published record then answers what the number can and cannot do. This page puts the two together — three questions to decide as a team, and the honest boundary that whatever the team decides, internal routing is not a published feature here.
Question 1 — what should callers pay?
The arrangement is the team's first decision because it shapes every call: 1300 has callers paying a local call cost with the business paying the remainder; 1800 removes the caller cost in the stated Australian context. A support-shaped team points to 1800; a mixed-contact team often suits 1300.
Question 2 — where do calls land?
The signup flow records the number the service will connect to, and calls arrive at that answer point. The team's answering arrangement — who picks up, in what order, on what device — happens at and beyond that point, as the team's own process. That is the boundary, stated plainly: no extensions, no distribution features, no documented routing on this record.
Question 3 — should the number say the team's name?
If memorability matters, a word can spell the team or its trade: up to six letters on the chosen base, from $40 per month with availability and desirability affecting the word — searchable on Find a Number as a listing snapshot, confirmed by the team at 1300 Easy Dial before connection.
Then the published path
Plan rows at $10, $15, $39, $79 and $99 per month on the pricing page; apply with the number, plan and answer point; confirmation settles availability. No activation timeframe is published; terms sit in the terms and conditions.
Related reading: the team number, get a company phone number, or the 1300 numbers pillar.
Team questions
Can the number ring several team members?
Calls land at the recorded answer point; distribution among team members is the team's own arrangement, not a published feature.
Can each member have their own number?
Multi-number setups are not documented on this page. One published number is the model described here.
Does the team need to agree on the word?
The word is a branding decision — worth agreeing, since it publishes everywhere. Availability settles at confirmation either way.
What does a team number cost?
Plans start at $10 per month plus per-row call rates; word pricing starts from $40 per month. Current tables sit on the pricing page.
Decide as a team
The team decisions behind a team number
Three questions to answer together.