Phone Number for Service Businesses

A service business — plumbing, electrical, cleaning, consulting, repairs — usually runs on enquiries that arrive by phone, so the published number is doing sales work every day it is live. What 1300 Easy Dial publishes for that job is a choice of inbound business numbers: 1300 numbers, 1800 numbers and Phonewords, with public plans starting at $10 per month.

Which one fits depends on two decisions: what the caller pays, and how memorable the number should be.

What a service-business number needs to do

Be findable in one place: one published number for the website, signage, invoices and quotes, so customers do not have to work out which number is current.
Set the caller cost deliberately: shared cost on a 1300 number, or caller-free in the Australian context on an 1800 number.
Be easy to recall after an ad or a van door: a Phoneword spells a word on the keypad — 1300 327 934 spells 1300 EASY DIAL — which is why service firms often choose one.
Reach the right phone: the signup flow asks for the number the service will connect to, so calls land on the answering point you nominate.

Choosing the number type

A 1300 number is a shared-cost business number: the caller pays a local call cost and the business pays the remainder. Public 1300 plans start at $10 per month.

An 1800 number is free for customers to call in the stated Australian 1800-number context, with the business paying the call charges. Published 1800 plans also start at $10 per month. Service firms that want the easiest possible first call often weigh this against the higher per-minute rates on the pricing page.

A Phoneword suits the memorable-contact job: it can sit on a 13, 1300 or 1800 base, and Phoneword pricing starts from $40 per month with availability and desirability affecting the price of a specific word.

What the published pages do not settle

Two honest limits. First, no number guarantees more bookings — the published material describes caller cost and memorability, not outcomes, so treat any claim of guaranteed extra calls with suspicion wherever you read it.

Second, the published pages do not reconcile every call-handling detail (such as which call features are included in which plan). What they do publish is a set of add-ons on the pricing page — Call Tracking Numbers ($5 per month, to see which ads and campaigns drive your calls), an IVR Keypress Menu ($35 per month, an auto-attendant menu that routes callers by keypress) and a Postcode Prompter ($250 per month, which routes callers by the postcode they dial in from).

Getting set up

Search available 1300/1800 Phonewords to see what is listed — the search works on the last six digits or a word — then compare plans on the pricing page and complete sign-up with your answering point ready. Availability is not guaranteed for a specific number. The team can be called on 1300 327 934 during standard business hours (AEST).

For more depth, see the business phone number options comparison or the getting a 1300 number in Australia guide.

Service business number questions

Which is better for a service business, 1300 or 1800?

It depends on who should pay for the call. A 1300 number shares the cost between caller and business; an 1800 number is free for callers in the Australian context while the business pays the call charges. Compare the per-minute rates on the pricing page before deciding.

Can my number spell my trade?

If an available number spells it, yes — that is a Phoneword. Search available 1300/1800 Phonewords on Find a Number; a specific word is not guaranteed, and pricing starts from $40 per month depending on desirability and availability.

How much will it cost per month?

Published 1300 and 1800 plans start at $10 per month, and Phonewords start from $40 per month. The monthly fee and the call rates both depend on the plan, so check the current pricing tables.

What happens to my calls — is call handling included?

The signup flow asks for the number the service will connect to, so calls reach the answering point you nominate. Beyond that, the published add-ons are Call Tracking Numbers, an IVR Keypress Menu and a Postcode Prompter, each described on the pricing page.