What Can Be Custom About Your Phone Number

A "custom phone number" is not a free-form product — it is choosing inside published limits, and knowing which parts bend and which do not is what separates a custom number from a custom disappointment. Here is the split, side by side.

What is customisable

The tail: any available six-digit tail on a 1300 or 1800 number — searched by word or digits on Find a Number, confirmed at sign-up.
The word: a Phoneword spells your word on the keypad — up to six letters on a 1300 or 1800 base, four on a 13 base — adding a component from $40 per month with availability and desirability affecting the price.
The base: shared cost on a 1300 or caller-free in the stated Australian 1800-number context on an 1800 — the caller arrangement is your choice.
The plan: published 1300 and 1800 plans from $10 per month, each with its own call-rate table on the pricing page.
The answering point: the number the service will connect to — nominated at sign-up, your decision.

What is fixed

Availability: you choose from the listing, not from thin air — a specific number is not guaranteed until sign-up confirms it.
The mapping: 2 ABC through 9 WXYZ is the standard keypad, and no word spells digits it cannot spell. Digits 0 and 1 carry no letters.
The letter limits: six letters on a 1300 or 1800 tail, four on a 13 base — words beyond them need shortening.
The terms: licence, billing and cancellation are set by the terms and conditions for every number, custom or not.

The custom decision, compressed to one line

If the whole page had to shrink to a sentence: custom is choosing a tail, word, base, plan and answering point inside fixed limits of availability, mapping, letter count and terms. Buyers who remember the sentence spot instantly which part of a "custom number" offer is the customisable half and which is the rulebook half — and rulebooks are exactly the part worth reading before paying.

Why the fixed list is good news

Because fixed rules are checkable rules. The mapping tells you in advance whether a word can work; the limits tell you before you fall in love; the availability search replaces hope with a listing. Custom inside honest limits is a product you can verify before buying — which is more than most things labelled custom can say.

Related reading: buying a custom number for the purchase path, personalised phone number for the identity angle, or the 1300 numbers overview.

Custom number questions

Can I customise everything about the number?

No — and the fixed list is the value: availability, mapping, letter limits and terms are the rules that make a custom choice verifiable. The tail, word, base, plan and answering point are the custom parts.

Does custom cost more?

Only where it adds something: a word adds a component from $40 per month priced on desirability and availability. A custom-chosen plain tail costs the same as any other — the plan floor.

Can I customise what happens after the call connects?

The published call-management options are the three add-ons — Call Tracking Numbers ($5 per month), an IVR Keypress Menu ($35 per month) and a Postcode Prompter ($250 per month) — each described on the pricing page. Beyond them, ask the team.

Can I customise the prefix itself?

You choose the base — 1300 or 1800 — from the published family, and the prefix rides with it. Inventing a new prefix is not a thing numbers do.