Phone 1300
A 1300 number is a shared-cost Australian business number: callers pay a local call rate and the business pays the per-minute rate on a published plan.
What a 1300 number is
A 1300 number is a shared-cost Australian business number: the caller pays a local call rate and the business pays the per-minute rate on its plan. That split is the defining feature — the customer is not charged a toll-free call, and the business does not carry the whole cost alone. The full range is covered on the 1300 numbers page.
- Caller side: callers pay a local call rate to dial your 1300 number from within Australia.
- Business side: you pay the per-minute rate set by the plan you choose, billed per second.
- Plans: published 1300 plans are $10, $15, $39, $79 and $99 per month, month-to-month with no lock-in.
- Word option: a 1300 number can also be a Phoneword — a word spelled on the keypad — licensed from $40 per month plus a $50 setup, subject to number selection and availability.
- All pricing is ex GST.
How the shared cost works on a plan
The plan you choose sets what the business pays. On the Cap plans the monthly fee is the only charge until the included value is used, then per-minute rates apply. For example, Cap39 at $39 per month includes 250 Fixed Line minutes plus 100 Mobile minutes, and Prepaid and Light plans include $5 call credit. The exact rates for fixed-line and mobile callers on every plan are published on the pricing page, and the 1300 number rates page explains how they read.
Because callers pay a local call rate rather than nothing, a 1300 number sits between a standard landline and an 1800 number. If removing the caller's cost entirely matters — for a support line, say — compare it with an 1800 number, which is free for customers to call in the stated Australian 1800-number context while the business pays the call charges.
Getting a 1300 number connected
You can search available 1300 Phonewords with Find a Number; availability is not promised for any specific word. Once you pick a number and a plan, the signup flow asks for the number the service will connect to — the answer point your 1300 calls go to. Add-on services are available during sign-up: Call Tracking Numbers ($5 per month) to see which ads and campaigns drive your calls, and an IVR Keypress Menu ($35 per month) to route callers by keypress.
Phone 1300: questions
What does a caller pay on a 1300 number?
Callers pay a local call rate to dial a 1300 number from within Australia. The business pays the per-minute rate on its plan.
What does a 1300 number cost the business?
Published plans are $10, $15, $39, $79 and $99 per month, month-to-month with no lock-in. Each plan sets its own per-minute rates and included minutes; the current tables are on the pricing page. All pricing is ex GST.
Is a 1300 number free for callers like an 1800 number?
No. An 1800 number is free for customers to call in the stated Australian 1800-number context. A 1300 number is shared-cost: the caller pays a local call rate and the business pays the per-minute rate.
Can my 1300 number spell a word?
Yes. A Phoneword can use a 1300 number to spell a word on the telephone keypad. Phoneword licences start from $40 per month plus a $50 setup, on a 12-month rolling contract, with availability and desirability affecting the price.
1300 numbers
Check 1300 availability and plans
Search available 1300 Phonewords or read the published plan rates before you choose.