Multiple Phone Numbers for Business

Businesses use multiple published numbers for practical reasons: one number per campaign so the source of each call is knowable, one per department so callers land closer to the right person, or separate numbers for separate brands. What 1300 Easy Dial publishes that fits this pattern is a choice of inbound number types — 1300 numbers, 1800 numbers and Phonewords — plus a call-tracking add-on whose published purpose is to see which ads and campaigns drive your calls.

Why businesses run more than one number

Campaign measurement: a distinct number per advertisement or channel makes the source of each call identifiable — the job the Call Tracking Numbers add-on ($5 per month) is published to do.
Department and function split: separate numbers for sales and support keep signage honest, and an IVR Keypress Menu ($35 per month) can route callers by keypress within one number.
Brand separation: a Phoneword per brand keeps each contact point memorable on its own terms.
Caller-cost control: a caller-free 1800 line for support alongside a shared-cost 1300 line for enquiries splits the cost arrangement by call type.

How the numbers work together

Each 1300 or 1800 number is its own inbound contact point with its own plan, and the signup flow asks for the number the service will connect to — the answering point your calls reach. The pricing page publishes the plan fees ($10, $15, $39, $79 and $99 per month for 1300 and 1800 plans) and the three add-ons: Call Tracking Numbers ($5 per month), the IVR Keypress Menu ($35 per month) and the Postcode Prompter ($250 per month, which routes callers by the postcode they dial in from).

What the published pages do not settle

Two honest limits. The published pages do not describe account limits, bulk management or dashboard behaviour for running many numbers at once — if that is central to your plan, ask the team on 1300 327 934 before committing. And no number, singly or in a set, is presented as a guarantee of more calls; the add-ons are published to help you see and route calls, not to promise them.

Planning your set of numbers

Search available 1300/1800 Phonewords to see what is listed, shortlist per campaign or department, then compare plans and add-ons on the pricing page before signing up. Availability is not guaranteed for any specific number, and service terms are published on the terms and conditions page. The office phone numbers overview covers the same territory from the office-telephony side.

Multiple number questions

Can a business have more than one 1300 or 1800 number?

The published products are per-number plans and add-ons, so separate numbers are chosen and signed up individually. The published pages do not describe account-level limits — confirm specifics with the team if you plan a large set.

How do I know which ad a call came from?

The published way is the Call Tracking Numbers add-on at $5 per month, described on the pricing page as showing which ads and campaigns drive your calls.

Do I need separate numbers for separate departments?

Not necessarily — the IVR Keypress Menu add-on ($35 per month) is an auto-attendant menu that routes callers by keypress within a number. Separate numbers remain an option if you want distinct published contact points.

What does running several numbers cost?

Each number sits on its own published plan — 1300 and 1800 plans run from $10 per month, and Phonewords start from $40 per month — plus any add-ons you choose. Check the pricing page for the current tables.