Office Phone Numbers Features

The features published for an office phone number at 1300 Easy Dial are concrete and short: the national inbound number itself — 1300, 1800 or Phoneword — a published plan with stated inclusions and call rates, and three named add-ons. Anything beyond that, such as call recording, voicemail-to-email or PBX-style telephony, is not established in the record this page works from, and this page says so rather than filling the gap with promises. Here is the full list, both halves.

What is published

The number: one national inbound contact point for the office — a 1300 number with shared caller cost, an 1800 number that is free for callers in the stated Australian context, or a Phoneword that spells a word on the keypad.
The plan: published 1300 and 1800 plans at $10, $15, $39, $79 and $99 per month, ex GST, each with its stated inclusions and per-minute call rates on the pricing page.
The answering point: the signup flow asks for the number the service will connect to — the point that rings when customers dial.
The add-ons: three published extras, priced per month and selectable at sign-up or later from the online console.

The three published add-ons

Call Tracking Numbers — $5 per month: see which ads and campaigns drive your calls.
IVR Keypress Menu — $35 per month: an auto-attendant menu that routes callers by keypress.
Postcode Prompter — $250 per month: route callers by the postcode they dial in from.

These purposes are quoted as published. The add-on list is also the honest boundary: if an office feature is not on it, this page does not claim it.

Features this page does not establish

Stated plainly, because the query attracts feature lists that cannot all be backed: call recording, voicemail and voicemail-to-email, caller-ID capture, SMS or email notifications, online reporting dashboards and recorded announcements are not established here as plan inclusions. Neither is anything that belongs to a phone system rather than a number — handsets, PBX hardware, desk phones, software integrations or guaranteed routing behaviour across devices. If a feature matters to your office, check the current pricing page and the FAQs before deciding, or ask the team directly.

What the plan fees actually cover

The published plan table is the source of truth for inclusions: for example, the $39 Cap plan includes 250 Fixed Line minutes plus 100 Mobile minutes, and per-minute rates apply after the included value is used. Those figures belong to the pricing page, which carries the current table, so this page will not paraphrase them beyond pointing the way. Standard plans are month-to-month with no lock-in, and all pricing is ex GST.

For the category overview, see the Office Phone Numbers pillar. Related reading: multiple phone numbers for business and multiple phone numbers.

Office number feature questions

Does an office number include call recording or voicemail?

Not as established on this page. Call recording, voicemail and voicemail-to-email are not part of the published feature set this page works from, so no inclusion is claimed. The current plan table and the team can confirm what applies today.

Can callers choose a department from a menu?

Yes, through the published IVR Keypress Menu add-on at $35 per month — an auto-attendant menu that routes callers by keypress. It can be added during sign-up or later from the online console. Routing behaviour beyond that add-on is not guaranteed here.

Is there a feature for tracking marketing calls?

Yes — Call Tracking Numbers at $5 per month, published for seeing which ads and campaigns drive calls. The Postcode Prompter at $250 per month is the third published add-on, routing callers by the postcode they dial in from.

Does this replace the office phone system?

No. The product is the inbound number connected to the answering point nominated at signup, not a PBX, handset or telephony hardware replacement — those are not established products here.

Where can I see plan inclusions and call rates?

On the pricing page, which carries the current published table of monthly fees, inclusions and per-minute rates for every 1300 and 1800 plan. All pricing is ex GST.