Keep Your Phone Number
What "keeping your number" means here — one published contact point that stays put — and what the site does not publish about moving an existing number.
"Keep your phone number" has two readings, and they need different answers. The published product here gives you the first reading outright: one inbound contact point — a 1300 or 1800 number — that stays the same wherever your business takes it, because the signup flow connects it to the answer point you name. The second reading, moving an existing number from another provider onto this service, is a porting question, and this page is careful about what it claims there.
What is published about keeping a number
The 1300 or 1800 number is the published contact point. It is not attached to a premises or a line in any published way — the signup flow asks for the number the service will connect to, and that recorded answer point is what carries the calls. Customers keep dialling the same number; what sits behind it is your configuration. That is the sense in which the number "stays with you" as published.
What this page does not promise
Stated plainly: moving an existing inbound number from another provider — porting — is not published here as a process with terms, timing or guarantees. The FAQ mentions porting in general terms, but this page cannot quote operational specifics, timeframes or success conditions for it, and it will not dress that up. If porting an existing number matters to your decision, ask the team directly through the contact page before committing.
The straightforward alternative
If a new number is acceptable, the path is fully published: search available 1300 and 1800 Phonewords on Find a Number, choose a plan from the pricing page (plans start at $10 per month), and apply — word pricing starts from $40 per month with availability and desirability affecting the word, and the team confirms the exact number and price before connection. Service terms sit in the terms and conditions.
Related reading: getting a new phone number, owning a 1300 number in Australia, or the 1300 numbers Australia overview.
Keeping your number — questions
Can I keep my existing number if I move to 1300 Easy Dial?
This page does not publish porting terms, timing or guarantees. The FAQ mentions porting in general terms; for an answer about your specific number, contact the team.
Will my number stay the same if my business moves?
The published design supports that: the 1300 or 1800 number is the contact point, and the signup flow connects it to the answer point you name. This page makes no further claims about devices or premises.
What does a number cost to keep running?
The published plan fees run $10, $15, $39, $79 and $99 per month, each with its own call-rate table. Word numbers add pricing from $40 per month.
Who decides whether my number can be moved?
That is a porting question between providers, and this site does not publish the conditions. The team is the right place to confirm before you decide.
The number that stays
Get a contact point customers can rely on
Search available numbers, or talk to the team about your situation.