Get a Custom 1800 Number
A custom 1800 number lets you choose the digits or spell a word on an 1800 base. See how availability, plans from $10 and Phoneword pricing work here.
A custom 1800 number is an 1800 number where you choose what customers dial — the digits, or a word spelled on the keypad — instead of accepting an unremarkable string. The published facts first: an 1800 number is free for customers to call in the stated Australian 1800-number context, the business pays the call charges, and public 1800 plans start at $10 per month. If the custom part is a word, that is a Phoneword, priced from $40 per month with availability and desirability affecting the price.
What "custom" can mean on an 1800 number
- A chosen digit pattern: any available 1800 number works this way — you pick from the numbers that are listed, not from thin air.
- A word on the keypad: an 1800 Phoneword carries up to six letters, mapped 2 ABC, 3 DEF, 4 GHI, 5 JKL, 6 MNO, 7 PQRS, 8 TUV, 9 WXYZ — for example, 1300 327 934 spells 1300 EASY DIAL on the same mapping.
- A caller cost you choose deliberately: toll-free for callers is the 1800 arrangement; if shared cost suits better, that is the 1300 category.
- An answering point you nominate: the signup flow asks for the number the service will connect to, so calls reach the phone you choose.
How availability works
Custom does not mean conjured. You choose from what is available, and Find a Number is where that happens: it searches available 1300/1800 Phonewords by word or by the last six digits — the prefix is not needed. A specific number is not guaranteed until it is confirmed, and a sought-after word costs more because Phoneword pricing tracks desirability and availability.
Plans and pricing to compare
Published 1800 plans run across $10, $15, $39, $79 and $99 per month, each with its own per-minute call rates and included value. The pricing page holds the current tables — both the monthly fee and the call rates matter, because the business pays the call charges on every 1800 call.
Steps to get your custom 1800 number
One: search the available 1800 numbers and shortlist the digits or word you want. Two: compare plans on the pricing page. Three: complete sign-up with your answering point ready. Four: read the terms and conditions before committing — they govern the service. If you would rather discuss the choice, the team is reachable on 1300 327 934 during standard business hours (AEST).
For the category overview, see the 1800 numbers hub, the 1300 numbers hub for the shared-cost comparison, or the business phone number options overview.
Custom 1800 number questions
Can I pick any 1800 number I want?
You pick from what is available. Find a Number lists available 1300/1800 Phonewords by word or last six digits, and a specific number is not guaranteed until it is confirmed.
Does a custom 1800 number cost more?
Not by itself — public 1800 plans start at $10 per month. If your custom choice is a Phoneword (a spelled word), pricing starts from $40 per month, with desirability and availability affecting the price of the word you want.
Is an 1800 number really free for callers?
In the stated Australian 1800-number context, yes — callers pay nothing and the business holding the number pays the call charges.
How long does setting up take?
The published pages do not state an activation timeframe, so this page will not invent one. Ask the team on 1300 327 934 when you sign up for current timing.
Custom 1800 numbers
Choose your 1800 number
Search available 1800 numbers and Phonewords, then compare the published plans.