Custom Local Phone Number Options

The options for a custom "local" business number come in three layers: the number format, the plan underneath it, and the call-handling add-ons. One limit frames all three — the formats are national inbound numbers, 1300, 1800 and Phonewords. A geographic area-code number is not among the options, and this page does not dress that up.

Option 1: the number format

1300 number: a shared-cost business number. Callers on fixed lines pay a local call rate in the Australian 1300-number context; mobile costs vary by provider and are not qualified with a figure here.
1800 number: free for callers to dial in the Australian 1800-number context; the business pays the call charges.
Phoneword: a 13, 1300 or 1800 number chosen to spell a word on the keypad. Customisation is strongest here — the word is the number — priced from $40 per month with desirability and availability affecting the figure.

Word availability can be checked on Find a Number; a listing is a snapshot, and the exact number and price are confirmed before connection.

Option 2: the plan

Published 1300 and 1800 plans sit at $10, $15, $39, $79 and $99 per month. The $39 tier comes in Cap39, Fixed Cap39 and Mobile Cap39 variants — Cap39, for example, includes 250 Fixed Line minutes plus 100 Mobile minutes each month. Call rates are per minute, billed per second, and differ per plan; the full tables live on the pricing page rather than being estimated here. Standard plans are month-to-month with no lock-in; premium word numbers carry separate published terms. All pricing is ex GST.

Option 3: the add-ons

Call Tracking Numbers, $5 per month: see which ads and campaigns drive your calls.
IVR Keypress Menu, $35 per month: an auto-attendant menu that routes callers by keypress.
Postcode Prompter, $250 per month: route callers by the postcode they dial in from.

These are the listed add-ons at their published purposes and prices; nothing beyond that scope is claimed for them.

What is not among the options

Geographic area-code numbers — the "local" in a custom local number here refers to the caller-cost property of a 1300, not a physical location.
Unconditional no-lock-in — standard 1300/1800 plans are month-to-month, while premium word numbers carry their own published contract terms.
Guaranteed availability — no specific word or digit combination is promised in advance.

Options questions

Which format should a small business start with?

That depends on whether caller cost or memorability matters more: a 1300 shares the call cost with fixed-line callers, an 1800 removes the caller charge in the Australian context, and a Phoneword makes the number itself a word. The formats compare directly on the custom number overview.

Can I customise the digits of a standard 1300 number?

Choice of number is subject to availability. Word-based customisation is searchable on Find a Number; for specific digit strings, confirm with the team via the contact page.

Are the add-ons included in the plan price?

No — Call Tracking Numbers, the IVR Keypress Menu and the Postcode Prompter are listed separately at $5, $35 and $250 per month respectively, at their published purposes.

Is a geographic option available?

No. The options on this record are national inbound formats only. The local-call-rate property of a 1300 is a caller cost, not an area code.

Where do I see the exact plan prices?

On the pricing page — published tiers at $10, $15, $39, $79 and $99 per month for 1300 and 1800, and Phonewords from $40 per month, all ex GST.