Custom Local Phone Number Features
The published feature list for a custom business number: plan inclusions, three named add-ons and the word option. Unlisted features are not established here.
Search results often promise that a custom business number bundles in call forwarding, voicemail and analytics. This page answers the feature question from the published record instead, and the published list is shorter: the plan inclusions stated on the pricing page, three named add-ons, and the word option that makes the number custom in the first place. Anything beyond that list is not established here, however familiar it sounds from other marketing.
The features the published record supports
- The word option: a Phoneword — a 13, 1300 or 1800 number spelling a word on the keypad, up to six letters on a 1300 or 1800 base and four on 13. This is the custom part: the contact detail itself spells your business name or service. Search availability on Find a Number.
- Plan inclusions as stated: on Cap plans the monthly fee is the only charge until the included value is used, then per-minute rates apply. Cap39 includes 250 Fixed Line minutes plus 100 Mobile minutes; Cap79 includes 750 plus 300; the Prepaid and Light plans include $5 call credit. Call rates are per minute, billed per second.
- Three listed add-ons: Call Tracking Numbers ($5 per month), IVR Keypress Menu ($35 per month) and Postcode Prompter ($250 per month) — each at its published purpose on the pricing page.
- National, state-neutral design: 1300 and 1800 are inbound numbers with no area code, so one published contact point works the same for callers anywhere in Australia.
The feature claims this page declines
Stated plainly: call forwarding, voicemail-to-email, online reporting, call recording, caller-ID capture, SMS notifications and recorded announcements are not reconciled as included features on this record. Naming them as a bundle would be inventing. If a specific feature matters to how you run your calls, ask the team what applies today — their confirmation is the evidence, and the custom local phone number pillar holds the same boundary.
How the add-ons are described — and how they are not
The published record gives each add-on a purpose and a price: Call Tracking Numbers at $5 per month, the IVR Keypress Menu at $35, the Postcode Prompter at $250. What the record does not give is a promise of outcome — no uplift in calls, sales or recall attaches to any of them. They are tools with published functions, priced per month and added during sign-up or later; treat any stronger claim about what they will do for your numbers as unverified.
Related reading: custom local phone number branding, custom local phone number guide, or create phone number features.
Feature questions
Does a custom number include call forwarding?
Forwarding is not a published included feature on this record. Calls arrive at the answer point recorded at sign-up; anything beyond that, confirm with the team.
What add-ons can I add?
Three are listed: Call Tracking Numbers ($5 per month), IVR Keypress Menu ($35 per month) and Postcode Prompter ($250 per month), each at its published purpose.
What is included in the monthly plan fee?
It depends on the plan row. With Cap plans the monthly fee is the only charge until the included value is used — for example Cap39 includes 250 Fixed Line minutes plus 100 Mobile minutes — then per-minute rates apply. The pricing page holds every row.
Why doesn't this page list voicemail?
Because voicemail-to-email is not reconciled as an included feature on the published record, and this page will not invent inclusions.
Features, fact-checked
What a custom number actually includes
The published list — plan inclusions, named add-ons, the word option — and the claims this page declines.