Custom Local Phone Number FAQ
Custom phone number FAQ: how choosing your digits or word works at 1300 Easy Dial, what the published pricing is, and what a custom number cannot promise.
A "custom local phone number" usually means one of two things: choosing the digits or word on your business number, or wanting a number that feels local to your customers. Here is how that maps to the published record. The products are 1300 numbers, 1800 numbers and Phonewords — numbers that spell a word on the keypad — and customisation works through the number search: you search available 1300/1800 Phonewords and connect an available one. What the published record does not include is an area-coded landline product, and this page does not claim local-presence or local-call effects for inbound numbers beyond the caller cost stated for each type.
What the published record answers
- Customisation method: you choose a number by searching available 1300/1800 Phonewords on Find a Number. Availability is not guaranteed for any specific word.
- Number types: a Phoneword can use a 13, 1300 or 1800 number. A 1300 number is shared cost — callers pay a local call rate; an 1800 number is free for callers in the stated Australian 1800-number context.
- Pricing: Phoneword pricing starts from $40 per month, with the desirability and availability of the word affecting the price. Plan fees start at $10 per month. All pricing is ex GST.
- Terms: standard plans are month-to-month with no lock-in; premium numbers carry different terms, published on the pricing page.
What a custom number cannot promise
Three limits are worth stating plainly. First, availability: the word or digit pattern you want may already be taken, and no timeframe or guarantee of availability is published. Second, geography: these are inbound business numbers, and this page does not establish that a custom number makes your business rank or ring differently in a particular city or region. Third, results: no claim is made that a custom word increases calls, recall or sales — the choice is about presentation, not a measured outcome.
If you are weighing the customisation against the cost, the custom number cost page sets out the published pricing in more detail, and the custom number setup page covers what happens after you choose.
Custom local phone number questions
Can I choose the exact digits of my number?
You can search for the number you want. Find a Number searches available 1300/1800 Phonewords, so you can test patterns and words. Whether a specific combination exists depends on availability, which is confirmed at search time and before you connect.
How much does a custom number cost?
Phoneword pricing starts from $40 per month, with availability and desirability affecting the price of the specific word. The plan beneath it starts at $10 per month. All pricing is ex GST, and the current tables are on the pricing page.
Is a custom number a local call for my customers?
Caller cost depends on the number type, not the customisation. On a 1300 number callers pay a local call rate and the business pays the per-minute rates; on an 1800 number callers pay nothing in the stated Australian 1800-number context.
Do you offer area-coded local landline numbers?
No area-coded landline product is published here — the products are 1300 numbers, 1800 numbers and Phonewords. This page does not establish local-presence effects for those numbers, so if a geographic presence is essential to your plan, confirm your approach before relying on an inbound number for it.
How do I check what is available?
Use the search on Find a Number. It shows available 1300/1800 Phonewords to check ideas against; it does not promise a particular word will still be available when you connect, so confirm before printing it anywhere. The custom local phone number overview covers the wider decision.
Custom number questions
Check what is available
Search available 1300/1800 Phonewords, or review the published plans behind any custom number.