Create Phone Number Activation
Activating a created business number: choose the number, record the answer point at sign-up and connect it. No activation timeframe is published here.
Activating a created business number here has two published parts: choosing the number, and recording at sign-up the number your service will connect to. What the published record does not include is an activation timeframe — no "connected in days" figure appears in the current configuration, and this page will not invent one. What follows is the flow as it actually runs, and the boundaries around it, so you can plan the switch without relying on estimates.
What activation involves
- Choose the number: a 1300 number, an 1800 number, or a Phoneword — a 13, 1300 or 1800 number that spells a word on the telephone keypad. You can check what is currently listed on Find a Number, which searches available 1300/1800 Phonewords by word or by the last six digits.
- Record the answer point: the sign-up flow asks for the number the service will connect to. That is the detail the flow captures; what happens beyond that step is not established on this page.
- Confirm number and price: for a Phoneword, the exact number and price are confirmed with you before you connect — word pricing depends on the availability and desirability of the specific word, so nothing is assumed in advance.
- Start the plan: published 1300 and 1800 plans start at $10 per month, with the full plan rows and call rates on the pricing page. All pricing is ex GST.
What is not published about activation
Stated plainly, three things this page does not establish. First, an activation timeframe: none is published, so any deadline you are working to should be confirmed with the team on the contact page before you commit to a launch date. Second, porting: whether and how an existing number can be brought across is not established here. Third, routing behaviour beyond the answer point recorded at sign-up — how calls then behave on your side is not described by the published record.
If a specific capability matters to your activation — a particular answer point, or a feature you expect to be included — ask the team what applies today and treat their confirmation as the answer, not a search-result snippet.
Planning the change without a published timeframe
Because no activation timeframe is published, the practical approach is to sequence the work you control. Choose and confirm the number first, since availability moves as other businesses connect their numbers — a listing on the search tool is a snapshot, not a reservation. Then prepare the places the number will appear: signage, vehicles, website and stationery. Finally, record the answer point at sign-up so the service connects to the line or mobile you actually answer. None of this shortens an unpublished timeframe; it just means the parts you control are ready when the connection is.
For the steps before activation — choosing between number types and checking word availability — the create a phone number pillar covers the process in full.
Related reading: create a phone number online, create phone number options, or create phone number features.
Activation questions
How long does activation take?
No activation timeframe is published on this site. The flow itself is published — choose the number, record the answer point at sign-up, connect — but any timing question should go to the team directly.
What does the sign-up flow ask for?
It asks for the number the service will connect to. That answer point is what the flow records; the published record does not describe behaviour beyond it.
Can I keep my existing number?
Porting is not established on this page. The published record does not carry a porting commitment, so confirm any keep-my-number question with the team before planning around it.
What does activation cost?
Published 1300 and 1800 plans start at $10 per month ex GST, and a Phoneword adds word pricing from $40 per month depending on availability and desirability. The pricing page holds the current figures.
Activation, step by step
Choose a number and connect it
Search available 1300 and 1800 Phonewords, or read what the sign-up flow actually asks for.