Creating a Business Number From Scratch
Creating a business number means four choices made deliberately — number type, digits or word, caller cost and answering point. The full creation kit, in order.
Creating a business number from scratch is four choices made deliberately, in an order that keeps each one honest. The published materials supply every fact the choices rest on; the only thing they cannot supply is availability, which is the market's job. Here is the full creation kit.
Choice 1: the number type
A 1300 number shares the call cost — caller pays a local call cost, business pays the remainder. An 1800 number is caller-free in the stated Australian 1800-number context, with the business paying the call charges. This choice is the caller promise, and it shapes everything downstream.
Choice 2: the identity — digits or word
A plain available tail starts at the plan floor. A Phoneword spells a word on the keypad — up to six letters on a 1300 or 1800 base, four on a 13 base; 1300 327 934 spells 1300 EASY DIAL — and adds a component from $40 per month, with availability and desirability affecting the specific figure. Say the candidate aloud to someone outside the business before paying for it.
Choice 3: the plan
Published 1300 and 1800 plans run across $10, $15, $39, $79 and $99 per month, each with separate fixed-line and mobile call rates and its own included value. The pricing page is the comparison; a rough call-volume estimate is what turns the tables into an answer.
Choice 4: the answering point
The signup flow asks for the number the service will connect to — the phone the calls reach. It is the only thing the creation process asks you to bring, and the only connection decision the published pages describe.
The order the choices go in, and why
Type before identity, because the caller promise decides which listing you shop in. Identity before plan, because the word component changes the bill. Plan before sign-up, because the tables are the last thing worth reading slowly. Answering point at sign-up, because it is the one thing the flow asks you to bring. Reordering the kit is how buyers end up choosing a word for a caller arrangement they did not want.
Assembling the kit
Search available 1300/1800 Phonewords with choices 1 and 2 in hand, confirm the number at sign-up with choice 4 ready, and let the terms and conditions govern what you have created. No activation timeframe is published — ask the team on 1300 327 934 (standard business hours, AEST) for current timing.
Related reading: create your own business phone number, create a new phone number, or the create a business number pillar.
Creation questions
What is the first choice to make?
The number type — it sets the caller promise and decides which listing you shop in. Everything else follows from it.
Can I create a number that spells my brand?
If an available number spells it and it fits the letter limits. The search shows what exists; confirmation secures it; pricing starts from $40 per month.
How much does a created number cost?
The plan from $10 per month, the word component from $40 per month if there is a word, and call charges per the plan's rate table. Each part is published.
Can I change a choice later?
The published pages describe choosing at sign-up; changing plans later is a reading-the-tables exercise, but changing the number or answering point is not published here — ask the team.
The creation kit
Create your business number
Search available 1300 and 1800 Phonewords, or compare the published plans first.