Call 1300: Costs and How It Works

Calling a 1300 number puts you through to an Australian business on a shared-cost basis. From a fixed line, the caller pays a local call rate and the business pays the per-minute rate set by its plan. From a mobile, what the caller pays depends on their provider and their own plan — no single figure covers every arrangement, so this page does not quote carrier rates.

The basics in one list

Shared cost: a 1300 number splits the cost of a call between the caller and the business.
Fixed-line callers: a local call rate applies in the stated Australian 1300-number context.
Mobile callers: the cost varies by mobile provider and is not qualified with a figure here.
The business: pays the per-minute rates in its plan; published 1300 plans start at $10 per month.
Pricing basis: all published pricing is ex GST.

What the caller pays

From an Australian fixed line, a 1300 call is charged at a local call rate rather than a long-distance rate. That is the design of the 1300 format: the number is not tied to a geographic area code, so the call is not charged as if the caller were ringing across the country.

From a mobile, the caller's cost is set by their mobile provider. Rates differ between providers and plans, and this page does not publish a figure on their behalf — check your own mobile plan if the exact amount matters to you.

If free-to-caller dialling is the priority, that is the 1800 format. In the Australian 1800-number context, callers pay nothing and the business carries the call charges. See 1800 numbers for that comparison.

What the business pays

The business pays the per-minute rates in its plan, which differ between fixed-line and mobile callers. Published 1300 plans run from $10 to $99 per month, and the per-minute tables sit on the pricing page — they are not reproduced or estimated here.

Standard plans are month-to-month with no lock-in. Premium numbers — Phonewords on a 1300 or 1800 base — carry their own published terms, also listed on the pricing page.

Why businesses publish a 1300 number

A 1300 number gives customers one published number for the business, in a non-geographic format that is not tied to a city or region. The shared-cost structure keeps part of the call cost with the caller while the business carries the per-minute charge, which is why some businesses run 1300 sales lines alongside 1800 support lines. These are format facts, not performance promises — nothing here indicates a 1300 number will increase calls or sales.

What this page does not establish

Carrier or mobile-provider rates for callers — those are set by the caller's own provider.
Call costs for dialling Australian 1300 numbers from outside Australia.
Any claim that a 1300 number lifts recall, enquiries or sales.

Call 1300 questions

Is calling a 1300 number free?

No. In the Australian 1300-number context, fixed-line callers pay a local call rate and the business pays the per-minute rate in its plan. The free-to-caller format is 1800.

How much does it cost to call 1300 from a mobile?

That depends on the caller's mobile provider and plan. This page does not qualify mobile rates with a figure — check your own mobile plan for the exact amount.

What does the business pay when someone calls?

The per-minute rates in the business's plan, which differ for fixed-line and mobile callers. Published 1300 plans start at $10 per month; current rate tables are on the pricing page.

Do callers dial a 1300 number the same way from anywhere in Australia?

The 1300 format is non-geographic: the same number is dialled regardless of the caller's or the business's location, and it is not tied to an area code.

Where can I compare 1300 plans?

Start with the 1300 numbers overview, then check the published plan fees and per-minute tables on the pricing page. All pricing is ex GST.