Buy Numbers Online Guide

Buying a business number online here follows three published steps — search for the number, compare the plans, start signup — followed by a confirmation step for word numbers. This guide walks through each step using only what the site publishes. The buy numbers online pillar holds the wider context.

Step one — search for the number

The Find a Number tool searches available 1300 and 1800 Phonewords. You can filter by prefix, then type either a word — the letters spelled on the keypad — or the last six digits of a number you have in mind. The results show current listings. Treat them as a snapshot: searching does not reserve a number, and no specific word is promised to remain available or to carry a particular price.

Step two — compare the published plans

Every 1300 and 1800 plan is tabled on the pricing page with its monthly fee, per-minute call rates and included minutes. The tiers run $10, $15, $39, $79 and $99 per month, all month-to-month with no lock-in — the Prepaid tier includes $5 call credit and is prepaid only, and the Cap tiers include fixed-line and mobile minute allowances. If you searched for a word, remember the Phoneword licence is priced from $40 per month on top of the plan and carries its own contract terms rather than the standard month-to-month arrangement. All pricing is ex GST.

Step three — start signup

Each published plan has an order link on the pricing page that starts signup. The flow asks for the number the service will connect to — the answer point your incoming calls will arrive at — along with your plan choice. The three published add-ons, Call Tracking Numbers, the IVR Keypress Menu and the Postcode Prompter, can be added during sign-up or later from the online console; none of them is required.

Step four — confirmation and connection

For Phonewords, the published process confirms the exact number and price with you before anything is connected, because availability and desirability set the price of a specific word. For standard numeric numbers on the published plans, signup records your details and the connection point directly. If any step needs a person, the published contact points are 1300 327 934 and the contact page.

What the online flow does and does not cover

The published flow covers search, plan comparison and signup. It does not publish an activation timeframe, so this guide does not state when a number goes live. Porting an existing number is not confirmed in the record — that is a separate question to raise with the team before you decide. And the flow ends at connection specifics; the terms and conditions govern the service and billing side from there.

Guide questions

Can I buy a number entirely online?

The published steps — search, plan comparison and signup order links — are all online, and Phoneword orders include a confirmation of exact number and price before connection. Anything the flow does not cover, such as porting or timing, goes through the team on 1300 327 934.

What will signup ask me for?

The published detail is the number the service will connect to, plus your plan choice. Add-ons are optional and can wait until later — the online console handles changes after signup.

What if I only want a plain 1300 number?

Skip the word search and start from the plan table on the pricing page — each 1300 and 1800 tier has an order link that begins signup on the month-to-month terms.

How do I know a word I found is actually mine?

You do not, at search time. Listings change, and the published process is explicit: the exact number and price are confirmed with you before connection. Only that confirmation settles availability — this guide does not treat a search result as a reservation.

For the money side of the flow, see Buy Numbers Online Cost, and for what happens after ordering, Buy Numbers Online Activation. The business case is summarised on Buy Numbers Online for Business.