Business Telephone Number
What a business telephone number is in Australia, the 1300, 1800 and Phoneword options, and the published plans that start at $10 per month.
A business telephone number is a single published contact number for customers, kept separate from any personal or staff mobile. In Australia, the common inbound categories are 1300 numbers, 1800 numbers and Phonewords. 1300 Easy Dial offers all three, with published plans from $10 per month, ex GST.
Key facts
- A 1300 number is a shared-cost business number. Callers pay a local call rate and the business pays the per-minute rate.
- An 1800 number is free for callers in the stated Australian 1800-number context, and the business pays the call charges.
- A Phoneword can use a 13, 1300 or 1800 number to spell a word on a telephone keypad, from $40 per month.
- Published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, ex GST. Standard plans are month-to-month with no lock-in.
The three categories compared
Choose by caller cost and branding. A 1300 number shares the call cost between caller and business. An 1800 number removes the caller's cost in the stated Australian context. A Phoneword spells a word on the keypad, so the number can read as the business name or main service. Availability is not guaranteed for any specific number; check Find a Number for available 1300/1800 Phonewords.
How to get a business telephone number
Start by searching availability if you want a word-based number, or contact the team for a standard 1300 or 1800 number. During sign-up you are asked for the number the service will connect to, which becomes the answer point for incoming calls. Beyond that published step, this page does not establish routing, device or geographic coverage claims.
What to check before you choose
- Caller cost: shared on 1300, free for the caller on 1800.
- Monthly plan: compare the published fee, call rates and included value for the plan you are considering on the pricing page.
- Availability: not promised for a specific number. Search available Phonewords or confirm with the team.
- Terms: review the current terms and conditions before purchasing.
Related reading
For the category overview, see A Business Number. Adjacent guides include business phone number options and Australian business phone numbers.
Business telephone number questions
What is a business telephone number?
It is a published inbound number for customers, separate from personal or staff mobiles. In Australia the usual inbound categories are 1300 numbers, 1800 numbers and Phonewords.
How much does a business telephone number cost?
Published 1300 and 1800 plans start at $10 per month, ex GST, with tiers at $15, $39, $79 and $99. A Phoneword licence starts from $40 per month, with availability and desirability affecting the price.
Do I need a new landline?
Sign-up asks for the number the service will connect to, which becomes the answer point for incoming calls. This page does not establish handset or landline requirements beyond that step; contact the team with setup questions.
Where do I compare the current plans?
Use the pricing page for current monthly fees, call rates and included value. All pricing is ex GST, and standard 1300 and 1800 plans are month-to-month with no lock-in.
Find your number
Get a business telephone number
Search available Phonewords or speak with the team about 1300 and 1800 number plans.