Business Phone Line Service
What a "phone line service" means for an inbound business number here — the plan that keeps the number connected to the answer point you record.
A "business phone line service", in what this site publishes, is not a physical line — it is an inbound number (1300, 1800 or a Phoneword) kept connected by a monthly plan and pointed at the answer point you record at signup. The service is the plan plus the connection; hardware and lines are not part of the published product.
What the published service consists of
- The number: your contact point — 1300 shared cost or 1800 free-for-callers in the stated Australian context, with an optional word from $40 per month.
- The plan: published rows run $10, $15, $39, $79 and $99 per month, each with its own fixed-line and mobile call rates and, on Cap plans, included minute allowances.
- The connection: the signup flow asks for the number the service will connect to, and that recorded answer point receives the calls.
- Optional add-ons: Call Tracking Numbers ($5/month), IVR Keypress Menu ($35/month) and Postcode Prompter ($250/month) — separately priced, never bundled in.
What the service does not include
Stated plainly: this page does not sell phone handsets, physical lines, PBX systems or integrations, and it makes no device or coverage claims about where calls terminate. What it publishes is the number, the plan and the connection point. No activation timeframe is given — the team confirms connection specifics during the application — and service terms sit in the terms and conditions.
How the service fits an existing setup
The practical question is the answer point: the signup flow records whichever number the service will connect to, which is how the published inbound number relates to whatever you already run. This page does not publish requirements about that destination beyond what the flow asks; the team can confirm specifics for your situation before you apply.
Related reading: getting a business phone line, getting a phone line, or the business number options pillar.
Line service questions
Do I need a new phone line for an inbound number?
This page does not publish line or device requirements. The published mechanism is the answer point — the signup flow asks for the number the service will connect to — and the team can confirm specifics for your setup.
Is the service a phone system?
No. The published products are inbound numbers and plans, plus three listed add-ons. Phone systems, handsets and integrations are not part of the range.
What does the service cost per month?
The plan fee — from $10 per month — plus per-minute call charges under the plan's rate table, with word pricing if the number spells a word.
How is the service set up?
Choose the number and plan, record the answer point at signup, and the team confirms the exact number and price before connection. No activation timeframe is published.
Service, not hardware
Run your business contact point on a published plan
Compare the business number options, or the published plans.