Business By Phone

Running a business by phone starts with one published inbound number that customers anywhere in Australia can call. 1300 Easy Dial offers 1300 numbers, 1800 numbers and Phonewords for this purpose, with published plans from $10 per month. Sign-up asks for the number the service will connect to, so your calls have an answer point from the start.

Key facts

A 1300 number is a shared-cost business number. Callers pay a local call rate and the business pays the per-minute rate.
An 1800 number is free for callers in the stated Australian 1800-number context, and the business pays the call charges.
Published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, ex GST. Standard plans are month-to-month with no lock-in.
Three add-ons are published: Call Tracking Numbers ($5/month), IVR Keypress Menu ($35/month) and Postcode Prompter ($250/month).

What a phone-first business needs

The published setup has three parts. First, the inbound number customers dial. Second, a plan that covers the call charges at your expected volume. Third, the number the service connects to, which you provide during sign-up. This page does not establish claims about handsets, office PBX equipment or specific routing configurations, because 1300 Easy Dial does not publish those products here.

Choosing between 1300, 1800 and a Phoneword

Choose a 1300 number when a shared caller cost is acceptable, or an 1800 number when you want the call to cost the customer nothing. Choose a Phoneword when the number itself should spell your brand name or main service. For the full category comparison, see A Business Number, and if you want a word-based number, check availability before deciding.

Add-ons for call handling

Three add-ons are published, and each is described here only by its published purpose:

Call Tracking Numbers ($5/month): see which ads and campaigns drive your calls.
IVR Keypress Menu ($35/month): an auto-attendant menu that routes callers by keypress.
Postcode Prompter ($250/month): route callers by the postcode they dial in from.

Add-ons can be added during sign-up or changed later from your online console.

Costs and terms

Published 1300 and 1800 plans start at $10 per month, with tiers at $15, $39, $79 and $99 differing in call rates and included value. All pricing is ex GST. Standard plans are month-to-month with no lock-in; premium numbers such as Phonewords carry different terms. The current tables are on the pricing page, and business phone number options compares the categories.

Business by phone questions

Do I need special equipment to run my business by phone?

Sign-up asks for the number the service will connect to, which becomes the answer point for incoming calls. Beyond that published step, this page does not establish handset or PBX requirements. Contact the team if your setup question is not covered here.

How much does it cost per month?

Published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, ex GST. A Phoneword licence starts from $40 per month on top of the underlying plan.

Which number type suits a phone-first business?

It depends on caller cost and branding. A 1300 number shares the call cost with callers, an 1800 number is free for callers, and a Phoneword spells a word. Compare the current plans before committing.

Can callers be routed to different parts of my business?

The published IVR Keypress Menu add-on ($35 per month) routes callers by keypress, and the Postcode Prompter ($250 per month) routes callers by the postcode they dial in from. No routing beyond these published purposes is established on this page.