Business 1800 Number FAQ
Business 1800 number FAQ: caller cost, plan prices from $10 per month, contract terms, Phoneword options and add-ons, answered from the published record.
These are the business 1800 number questions answered most often, answered from the published record rather than from sales copy. The short version: an 1800 number is free for callers in the stated Australian 1800-number context, the business pays the call charges on a published plan from $10 per month, standard plans are month-to-month, and the same range can carry a Phoneword from $40 per month. The answers below carry the qualifications the short version leaves out.
- Caller cost: callers can call free in the stated Australian 1800-number context; the business pays the call charges.
- Plans: published 1800 plans run $10, $15, $39, $79 and $99 per month, ex GST.
- Contracts: standard plans are month-to-month with no lock-in.
- Word format: a Phoneword on the 1800 range starts from $40 per month.
- Add-ons: Call Tracking Numbers ($5), IVR Keypress Menu ($35) and Postcode Prompter ($250) per month.
The answers
Is an 1800 number free for callers?
In the stated Australian 1800-number context, yes — callers can call free and the business pays the call charges. The published record does not qualify or extend this to caller-side charges from overseas, from other networks or in other contexts, so those are not claimed here.
How much does a business 1800 number cost?
Published 1800 plans run $10, $15, $39, $79 and $99 per month, ex GST. Each plan lists its own per-minute call rates and inclusions on the pricing page — Cap tiers carry included minute allowances, and Prepaid and Light carry $5 call credit. This page does not calculate an expected bill.
Is there a lock-in contract?
Standard 1800 plans are month-to-month with no lock-in. Premium numbers — Phonewords, from $40 per month — carry their own terms, including contract and setup conditions, which the pricing page states.
How is an 1800 number different from a 1300 number?
On one published point: who pays the caller's share. An 1800 number is free for callers in the stated Australian context with the business paying the call charges; a 1300 number is shared cost — the caller pays a local call rate and the business pays the per-minute rate. Plan structures and terms are otherwise the same published format. See the 1300 vs 1800 comparison.
Can an 1800 number be a word, and can I search for one?
Yes. An 1800 Phoneword spells a word on the telephone keypad, from $40 per month with availability and desirability affecting the price. Find a Number searches available 1300/1800 Phonewords — it shows availability at search time and does not promise a specific word or price.
What the FAQ does not cover
Older marketing material answers questions this page leaves open — inbound SMS, international calling, bundled call recording and activation timeframes are all absent from the published record, so they are left unanswered rather than guessed. If one of those matters to your decision, contact the team, and review the terms and conditions for the service terms that govern any plan.
Related reading: the 1800 business number FAQ, business 1800 number cost, or the business 1800 number overview.
1800 number answers
Get your 1800 number question answered
Read the answers below, or go straight to the published plans and search.