Business 1800 Number Cost
Business 1800 number cost: callers pay nothing and published plans run $10 to $99 per month ex GST, month-to-month. Phoneword 1800 numbers start from $40.
A business 1800 number costs the business its monthly plan plus the call charges — callers pay nothing to call, in the stated Australian 1800-number context. Published 1800 plans run $10, $15, $39, $79 and $99 per month, all month-to-month with no lock-in, and all priced ex GST. If you want a word instead of digits, a Phoneword on the 1800 range starts from $40 per month. The table below is the published plan structure.
| Plan | Monthly Fee | Fixed Line | Mobile | Includes |
|---|---|---|---|---|
| 1800 Prepaid | $10/mo | 12c/min | 32c/min | $5 call credit — Prepaid Only |
| 1800 Light | $15/mo | 12c/min | 32c/min | $5 call credit |
| 1800 Cap39 | $39/mo | 10c/min | 30c/min | 250 Fixed Line mins + 100 Mobile mins |
| 1800 Fixed Cap39 | $39/mo | 15c/min | 35c/min | 500 Fixed Line mins |
| 1800 Mobile Cap39 | $39/mo | 12c/min | 30c/min | 250 Mobile mins |
| 1800 Cap79 | $79/mo | 7c/min | 25c/min | 750 Fixed Line mins + 300 Mobile mins |
| 1800 High Volume | $99/mo | 5c/min | 16c/min | $99 call credit |
All pricing is ex GST. Call rates are per minute, calculated on a per-second basis. With Cap plans, the monthly fee is the only charge until the included value is used, then the per-minute rates apply. This table mirrors the pricing page, which remains the source of record.
What drives the cost up or down
Two published levers move the bill. The first is the plan tier: Prepaid and Light carry $5 call credit, the Cap tiers carry included minute allowances, and High Volume carries $99 call credit — so the right tier depends on how many minutes your business answers and on which line types. The second is the call mix itself: the fixed-line and mobile rates differ on every plan, and both are published in the table above. This page does not calculate an expected bill; compare the published figures against your own call pattern.
Contracts and the Phoneword option
Standard 1800 plans are month-to-month with no lock-in. A Phoneword on the 1800 range — a word spelled on the keypad — is a premium number: from $40 per month, plus a $50 setup, subject to number selection and availability, on a 12-month rolling contract. The exact number and price are confirmed with you before anything is connected; Find a Number shows what is currently available.
Add-on costs
Three add-ons are published: Call Tracking Numbers at $5 per month to see which ads and campaigns drive your calls, the IVR Keypress Menu at $35 per month to route callers by keypress, and the Postcode Prompter at $250 per month to route callers by the postcode they dial in from. Each can be added during sign-up or changed later from the online console.
Related reading: 1800 phone number cost, the business 1800 number guide, or the business 1800 number overview.
Business 1800 number cost questions
How much does a business 1800 number cost per month?
Published plans run $10, $15, $39, $79 and $99 per month, ex GST, month-to-month with no lock-in. The per-minute call rates for each plan are in the table above.
Do callers pay anything on an 1800 number?
No — callers can call free in the stated Australian 1800-number context. The business pays the call charges. The published record does not extend the claim to caller-side charges from overseas or other networks.
What happens when included minutes run out?
With Cap plans, the monthly fee is the only charge until the included value is used; after that, the plan's per-minute rates apply, billed per second. Prepaid and Light plans work on call credit instead.
Does an 1800 Phoneword cost extra?
Yes. Phonewords are premium numbers, from $40 per month plus a $50 setup, subject to number selection and availability, on a 12-month rolling contract. The pricing page states the current terms.
1800 number costs
Price a business 1800 number
Compare the published 1800 plans, or start from the pricing page.