Business 1300 Number

A business 1300 number gives your customers one published number to call, anywhere in Australia. It is a shared-cost number: the caller pays a local call rate and the business pays the per-minute rate for receiving the call. With 1300 Easy Dial, published 1300 plans start at $10 per month, and standard plans are month-to-month with no lock-in. All pricing is ex GST.

What a 1300 number does for a business

The operational value is concentration. Instead of publishing several geographic numbers, you publish one 1300 number and use it across signage, vehicles, quotes and the website. Customers have a single way to reach the business, and the number is not tied to a particular city code.

That is what a 1300 number is presented as — a shared-cost contact point. This page does not claim it will increase calls, sales or recall; those outcomes depend on your business, not the number format.

Who pays what on a 1300 call

The caller pays a local call rate to dial the 1300 number.
The business pays the per-minute rate for receiving the call, set by the plan the number sits on. Mobile callers cost the business more per minute than fixed line callers on every published plan.

If removing the caller charge entirely matters — for support lines, for example — that is what an 1800 number does: callers pay nothing and the business pays the call charges. The are 1300 numbers free in Australia page explains the caller-cost difference in detail.

Plans and costs

Published 1300 plans are $10, $15, $39, $79 and $99 per month. The $39 tier has three variants — Cap39, Fixed Cap39 and Mobile Cap39 — that split included minutes differently. Call rates are per minute, billed per second, and with Cap plans the monthly fee is the only charge until the included value is used. The 1300 number rates page lists the per-plan rates, and the pricing page carries the authoritative tables.

Choosing the number itself

A business 1300 number can be a standard ten-digit number or a Phoneword that spells a word on the keypad. Phoneword pricing starts from $40 per month, with availability and desirability affecting the price. You can search available 1300/1800 Phonewords on Find a Number — availability of a specific word is not guaranteed, and the exact number and price are confirmed before you connect.

Where a business 1300 number fits

Businesses commonly use a 1300 number as the main enquiry line, published consistently across marketing. If you are weighing 1300 against other formats, the business 1300 pillar sets out the category, and the what is a business 1300 number page answers the definitional questions. For the national context, see the business 1300 number Australia page.

Business 1300 number questions

What is a business 1300 number?

A shared-cost Australian business number. Callers pay a local call rate, the business pays the per-minute rate to receive calls, and customers anywhere in Australia can dial it.

Is a 1300 number free for callers?

No. Callers pay a local call rate on 1300. If you want callers to pay nothing, an 1800 number is the format where the business covers the whole call cost.

How much does a business 1300 number cost the business?

Published plans are $10, $15, $39, $79 and $99 per month, plus the plan's per-minute rates once any included value is used. All pricing is ex GST.

Is there a contract?

Standard 1300 plans are month-to-month with no lock-in. Premium numbers such as Phonewords carry different terms, published on the pricing page.

Can I keep the number if my business moves?

A 1300 number is not a geographic number, so it is published the same way wherever the business operates. The calls are handled at the answer point you nominate during sign-up.