Business 1300 Number Setup

Business 1300 number setup is a short sequence rather than a technical project: you choose the number, choose the plan, and nominate where the calls are answered. This page walks through each step using what is published on this site. What it does not do is promise a timeframe — no activation period is published here, so treat any page that quotes one with caution.

Step 1: choose your 1300 number

Start by picking the number itself. Standard 1300 numbers are ten-digit numbers, or you can choose a Phoneword that spells a word on the keypad. Use Find a Number to search available 1300/1800 Phonewords. The search shows what is available to browse; it does not guarantee a specific word will be available at a specific price — the exact number and price are confirmed with you before anything is connected.

Step 2: choose a plan

Every 1300 number sits on a plan, and the published tiers are $10, $15, $39, $79 and $99 per month. The $39 tier comes in three variants (Cap39, Fixed Cap39 and Mobile Cap39) that split their included minutes differently. Each plan lists its per-minute rates for fixed line and mobile callers, and with Cap plans the monthly fee is the only charge until the included value is used. All pricing is ex GST, and standard plans are month-to-month with no lock-in. The 1300 number plans page sets out each tier, and the pricing page carries the authoritative tables.

Step 3: nominate the answer point

During sign-up, the flow asks for the number the service will connect to — the answer point where your calls are actually handled, such as your existing office line. That is the operational heart of the setup: once connected, callers dial the 1300 number and the calls are handled at the point you nominated.

What setup costs

The published components are the monthly plan fee and, if you choose a Phoneword rather than a standard number, the Phoneword licence from $40 per month. Any setup or contract terms attached to premium numbers are listed on the pricing page before you buy. This page does not quote combined costs — add up the published components for the setup you have in mind, or contact the team.

Planning the rest of the rollout

Two practical checks make the setup smoother. First, decide the caller experience before you choose between a standard 1300 number and a Phoneword — the what is a business 1300 number page covers the basics, and the business 1300 number in Australia page covers the national context. Second, read the terms and conditions and the Critical Information Summary before committing to a plan.

Business 1300 setup questions

How long does a 1300 number take to activate?

This site does not publish an activation timeframe, so this page cannot give one. If timing matters for your launch, ask the team directly before you order.

Do I need a new phone line for a 1300 number?

Sign-up asks for the number the service will connect to, which can be the number you answer on today. For anything beyond that, confirm the details with the team rather than assuming.

What does the setup cost?

The published prices are the plan fee — from $10 per month — and, for Phonewords, the number licence from $40 per month. The pricing page lists any applicable setup charges.

Can I change plans later?

Standard 1300 plans are month-to-month with no lock-in, so the plan can be reviewed as call volumes become clear. Check the current terms on the pricing page.

Can I set up a 1300 number that spells a word?

Yes — that is a Phoneword. Search available words on Find a Number; availability and desirability affect the price, and it is confirmed before you connect.