Business 1300 Number Features

The features of a business 1300 number, as published, are its cost structure, its plan tiers, its optional word format and three listed add-ons. That is a shorter list than older marketing pages suggest, and deliberately so: feature claims that are not reconciled in the published record — call recording, caller-ID capture, voicemail-to-email, online reporting, SMS notifications — are not repeated here. What follows is each documented feature with its source.

Shared-cost structure: callers pay a local call rate; the business pays the per-minute rate.
Plan tiers: published 1300 plans at $10, $15, $39, $79 and $99 per month, each with its own call rates and inclusions.
Month-to-month terms: standard 1300 plans carry no lock-in.
Word format: the 1300 base can carry a Phoneword — a word spelled on the keypad — from $40 per month.
Add-ons: Call Tracking Numbers ($5/month), IVR Keypress Menu ($35/month) and Postcode Prompter ($250/month).

The shared-cost structure

The core feature of a 1300 number is how the call cost divides. The caller pays a local call rate and the business pays the per-minute rate, so the caller's cost stays modest wherever they call from. Within the plans, Cap tiers carry included minute allowances — with those, the monthly fee is the only charge until the included value is used, then the published per-minute rates apply, billed per second. The full table sits on the pricing page.

The add-ons, at their published purposes

Three add-ons are listed and priced. Call Tracking Numbers ($5 per month) exist to show which ads and campaigns drive your calls. The IVR Keypress Menu ($35 per month) is an auto-attendant that routes callers by keypress. The Postcode Prompter ($250 per month) routes callers by the postcode they dial in from. All three can be added during sign-up or changed later from the online console. Each description above is the published purpose — this page does not extend it.

The word format and the connection step

A business that wants its name as the number can put a Phoneword on the 1300 base, from $40 per month with availability and desirability affecting the price; Find a Number searches what is available. At signup, the flow asks for the number the service will connect to — the answering point you nominate. Beyond that step, the published pages do not describe routing, devices or coverage, so this page does not either.

Features this page does not claim

Legacy pages list call recording, caller-ID capture, voicemail-to-email, online reporting, recorded announcements and SMS or email notifications as included features. Those are not reconciled in the published record, and no activation timeframe is published either. Treat them as unconfirmed; if a capability matters to your setup, contact the team before committing, and read the terms and conditions.

Related reading: what a business 1300 number is, business 1300 vs 1800, or the business 1300 overview.

Business 1300 number feature questions

What features does a business 1300 number have?

As published: the shared-cost caller arrangement, plan tiers from $10 to $99 per month, month-to-month terms, the optional Phoneword format from $40 per month, and the three listed add-ons — Call Tracking ($5), IVR Keypress Menu ($35) and Postcode Prompter ($250) per month.

Is call recording included?

Call recording appears in older marketing copy but is not reconciled in the published record, so this page does not claim it. Ask the team to confirm any capability before you rely on it.

Can callers choose a department from a menu?

The published IVR Keypress Menu add-on ($35 per month) is an auto-attendant that routes callers by keypress. It is an add-on at that published price, not an implied inclusion.

Where do the plan fees and call rates live?

On the pricing page, which lists every published 1300 plan fee, call rate and inclusion. Prices are ex GST; this page does not calculate totals.