1300 — shared cost
Callers pay a local call cost; the business pays the remainder. The everyday choice when callers accept a small charge and the business wants the lower per-call share.
Business 1300 Number vs 1800 Number
1300 vs 1800 for business — the caller-cost arrangement is the whole difference. What each costs callers and the business, and how to choose between them.
The difference between a business 1300 number and an 1800 number is one arrangement, and it decides everything else: who pays for the call. A 1300 number is shared cost — the caller pays a local call cost and the business pays the remainder. An 1800 number is free for callers in the stated Australian 1800-number context, and the business pays the whole call. This page works the comparison on the published record; the business 1300 overview carries the 1300-side detail.
The arrangement, side by side
1800 — free for callers
Callers pay nothing in the stated Australian context; the business pays every call. The choice where the call itself is part of the offer — service and support lines.
What each costs the business to run
Both formats ride on published plans at $10, $15, $39, $79 and $99 per month, each with its own call-rate table on the pricing page. The 1800 rate tables price every call to the business, so mobile rates (which run higher on every plan) weigh more heavily there; the 1300 tables apply only to the business's share after the caller's local rate. The Cap plans publish included minute allowances on both formats — compare them against expected volume rather than the fee.
Choosing between them, honestly
No published page ranks the two. The honest method: start from the caller you want — free or local-rate — then check what is available. The Find a Number search lists available 1300 and 1800 Phonewords; both formats carry a word option, priced from $40 per month with availability and desirability affecting the specific word. Both connect to the answering point you nominate at signup, and both are governed by the terms and conditions.
Related reading: 1300 vs 1800, the difference between 1300 and 1800, or the 1800 numbers overview.
1300 vs 1800 questions
Which is cheaper for the business, 1300 or 1800?
Neither is ranked as cheaper in the published material — the cost shape differs. 1300 shares each call with the caller; 1800 carries all of it. Compare the plan rate tables for your expected call pattern.
Which do customers prefer?
No published page claims a preference. The published difference is the arrangement: 1800 costs callers nothing in the Australian context; 1300 costs them a local call rate.
Can both formats spell a word?
Yes — Phonewords exist on both bases within six letters, from $40 per month, subject to availability and desirability affecting the specific word's price.
Can I change from 1300 to 1800 later?
The published pages describe the formats as separate products; nothing published describes switching between them. Ask the team before assuming a change is possible.
1300 vs 1800
Settle the 1300 or 1800 decision with facts
Compare the published arrangements and plan tables before choosing.