1800 Telephone
What an 1800 telephone number does in daily operation — customers dial and pay nothing, calls arrive at your answer point, the business pays per plan.
An 1800 telephone number, in daily operation, is simple to describe: a customer dials the number you publish and pays nothing for the call; the call arrives at the answer point you recorded at signup; and the business pays the monthly plan plus the per-minute charges from its rate table. This page walks through that operation end to end.
A call, from both ends
- The caller's end: they dial your published 1800 number and pay nothing — in the stated Australian 1800-number context, the toll-free arrangement is the range's defining feature.
- Your end: the call arrives at the answer point the signup flow recorded — the number the service will connect to, asked at application time.
- The billing end: the plan fee (published rows run $10, $15, $39, $79 and $99 per month) plus per-minute charges that differ for fixed-line and mobile callers, with Cap-plan allowances applying first.
What runs on the number day to day
The number carries whatever your answering setup handles — that operation is yours. The published product around it is the plan and, optionally, the three listed add-ons: Call Tracking Numbers ($5/month) to see which ads and campaigns drive calls, IVR Keypress Menu ($35/month) to route callers by keypress, and Postcode Prompter ($250/month) to route by the caller's postcode. Nothing else is bundled, and this page claims no outcome from having the number.
Getting the number onto your signs
Search word candidates on Find a Number (up to six letters fit after the prefix; word pricing starts from $40 per month with availability and desirability affecting the word) or arrange a standard numeric number with the team. Compare plan rows on the pricing page, apply with your answer point, and the team confirms the exact number and price before connection — no activation timeframe is published, and terms sit in the terms and conditions.
Related reading: 1800 in numbers, business 1800 number free calls, or the 1800 numbers pillar.
Operation questions
Who pays when a customer rings our 1800 number?
The caller pays nothing in the stated Australian 1800-number context; the business pays the per-minute charges under its plan's rate table, on top of the plan fee.
Where do the calls land?
At the answer point recorded at signup — the number the signup flow asks the service to connect to.
What can we add to the number?
The published extras are the three add-ons — call tracking, keypress menu and postcode routing — each separately priced on the pricing page. Nothing else is bundled.
How soon is it working?
No activation timeframe is published. The team confirms connection specifics during the application.
In daily operation
Run an 1800 telephone number for your customers
Search available numbers, or see what daily operation looks like.