1800 Numbers
What an 1800 number is and how it works for Australian businesses — callers pay nothing, the business pays the plan, from $10 per month ex GST.
An 1800 number is an Australian toll-free business number: customers call it at no charge in the stated Australian 1800-number context, and the business pays the call charges under its plan. That caller-cost split is the definition and the draw. On the published record here, 1800 plans start at $10 per month, run month-to-month with no lock-in, and connect to the answering point you nominate at signup. This page is the short version; the 1800 numbers guide is the full one.
The facts as published
- Caller cost: nothing — an 1800 is free for callers in the stated Australian context. The business carries the call charges.
- Business cost: published plans at $10, $15, $39 (three variants: Cap39, Fixed Cap39, Mobile Cap39), $79 and $99 per month, ex GST, all month-to-month with no lock-in.
- Inclusions: quoted as published — for example, Cap39 includes 250 Fixed Line mins plus 100 Mobile mins; High Volume includes $99 call credit. Rates are per minute, billed per second.
- Connection: the signup flow asks for the number the service will connect to — the answering point that rings when customers dial.
- Word option: a Phoneword can use a 13, 1300 or 1800 number to spell a word on the keypad, from $40 per month priced on availability and desirability.
How an 1800 number works
A customer dials your published 1800 number instead of a geographic or mobile number. The call arrives at your answering point — the number you connect at signup. The caller pays nothing in the stated context; your business pays the per-minute rate for the plan you chose. Routing or device behaviour beyond that answering-point step is not described on this site, so this page does not make claims about it.
1800 versus 1300, in one paragraph
The difference is who pays for the call. An 1800 removes the caller charge entirely in the stated Australian context. A 1300 shares it — callers pay a local rate and the business pays the remainder. Both have identical published plan fees, so the choice is about the cost arrangement you want with your callers, not the plan table. The pricing page lists both rate tables side by side.
Getting an 1800 number
Word numbers are searchable: Find a Number shows available 1300 and 1800 Phonewords without guaranteeing a specific word or price — the exact number and price are confirmed with you before anything is connected. Choose a plan, connect your answering point at signup, and the number takes calls. No activation timeframe is published, so this page does not state one.
Related reading: 1800 numbers Australia, 1800 numbers for business, or 1800 numbers in Australia.
1800 number questions
What is an 1800 number?
An Australian toll-free business number. Callers pay nothing in the stated Australian 1800-number context, and the business pays the call charges under its plan.
Do callers actually pay nothing?
Yes — in the stated Australian 1800-number context the caller charge is removed. The business's plan carries the per-minute rates instead.
How much does an 1800 number cost the business?
Published plans start at $10 per month, month-to-month with no lock-in, ex GST. The full fee, rate and inclusion table is on the pricing page.
Can I get a word instead of digits?
Yes — a Phoneword can use a 13, 1300 or 1800 number to spell a word, from $40 per month with availability and desirability affecting the price. Search candidates on Find a Number.
Where is the full 1800 guide?
On the 1800 numbers pillar — the category overview this page summarises.
1800 numbers, in brief
Find your 1800 number
Search available 1800 word numbers, or read the full 1800 guide and plan tables.