1800 Phone
An 1800 phone number is free for callers in the Australian 1800-number context, the business pays the call charges, and published plans start at $10 per month.
An 1800 phone number is an inbound business number that is free for customers to call in the stated Australian 1800-number context. The business pays the call charges instead. That is the defining property, and it is the reason businesses pick an 1800 number over the shared-cost 1300 model: the caller pays nothing, so the decision to call carries no cost consideration for the customer.
- Caller cost: callers can call free in the stated Australian 1800-number context; the business pays the call charges.
- Plans: 1800 published plans sit at $10, $15, $39, $79 and $99 per month.
- Contracts: standard 1800 plans are month-to-month with no lock-in.
- Pricing basis: published pricing is ex GST, with call rates per minute billed per second.
- Word format: an 1800 number can carry a Phoneword — a word spelled on the keypad — from $40 per month.
How the 1800 model works
The call cost moves entirely to the business. On the published plans, the monthly fee buys included value — for example, Cap plans carry fixed-line and mobile minute allowances, and the monthly fee is the only charge until the included value is used, after which the per-minute rates apply. The exact rates per plan are published on the pricing page and should be read there rather than estimated.
1800 compared with 1300
The two ranges differ on one published point: who pays the caller's share. On a 1300 number the caller pays a local call rate and the business pays the per-minute rate; on an 1800 number the caller pays nothing in the stated Australian context and the business carries the whole call. Everything else — the plan tiers, the month-to-month terms, the Phoneword option — is the same published structure. If you are weighing the two, the choice is about the caller experience you want, not a feature difference.
What an 1800 number costs the business
Published 1800 plans start at $10 per month, with tiers at $15, $39, $79 and $99. Each plan lists its own call rates and inclusions on the pricing page. All published pricing is ex GST. Standard plans are month-to-month with no lock-in; the pricing page also lists premium-number terms for businesses that want a word instead of digits.
Limits of the published record
The free-call property is stated for the Australian 1800-number context. Caller-side charges from mobiles, from overseas or from other networks are not covered by the published record, and this page does not qualify or extend the claim. Nor does the record establish outcomes: no published page promises that an 1800 number increases calls or sales. For anything unpublished, contact the team.
Related reading: 1800 phone number cost, the difference between 1300 and 1800 numbers, or the 1800 numbers overview.
1800 phone questions
Is an 1800 number free to call?
Yes, in the stated Australian 1800-number context: callers can call free and the business pays the call charges. The published record does not extend the claim to caller-side charges from mobiles, overseas or other networks.
What does an 1800 number cost the business?
Published plans start at $10 per month, with tiers at $15, $39, $79 and $99, each listing its own call rates and inclusions on the pricing page. Prices are ex GST.
Is there a contract on an 1800 number?
Standard 1800 plans are month-to-month with no lock-in. Premium numbers — Phonewords, from $40 per month — carry different terms, which the pricing page states.
Can an 1800 number spell a word?
Yes. An 1800 Phoneword spells a word on the telephone keypad, from $40 per month with availability and desirability affecting the price. Find a Number searches available 1300/1800 Phonewords without promising a specific word.
About 1800 numbers
Get the 1800 number basics
Review the published plans, or search available Phonewords on the 1800 range.