1800 Phone Number
An 1800 phone number is an Australian toll-free business number: callers pay nothing and the business pays the call charges, on plans from $10 per month.
An 1800 phone number is an Australian toll-free business number. Callers pay nothing to dial it in the stated Australian 1800-number context, and the business that owns the number pays the call charges on its published plan. Published 1800 plans start at $10 per month, ex GST, month-to-month with no lock-in.
That caller-pays-nothing arrangement is the defining feature. The sections below cover what each side pays, what businesses use 1800 numbers for and how to get one.
What an 1800 phone number is
- A toll-free business number: a published contact point that is free for callers in the stated Australian 1800-number context.
- Business-paid calls: the business pays the per-minute call charges for receiving calls, under the plan it chose.
- Plans from $10 per month: the published fee and rate tables are on the pricing page, with all pricing ex GST.
- A Phoneword base: an 1800 number can spell a word on the telephone keypad. Phoneword pricing starts from $40 per month, with availability and desirability affecting the price.
What each side pays
The caller pays nothing. The business pays the call charges, which are per minute and billed per second, and differ by plan and by whether the call arrives from a fixed line or a mobile. Published 1800 plans run across the $10, $15, $39, $79 and $99 monthly tiers, and standard plans are month-to-month with no lock-in. Read the current pricing tables rather than relying on an estimate.
What businesses use 1800 numbers for
Because the caller's cost is removed, 1800 numbers are commonly published where a business wants enquiries to be free to make — customer service and support lines are the typical case, and the number can serve as the single published contact point across a website, signage and print. What an 1800 number does not do is promise outcomes: no uplift in calls, sales or recall is established on this site.
How to get one
Choose whether you want a standard numeric 1800 number or a Phoneword — Find a Number searches available 1300/1800 Phonewords, and a search result is not a reservation. Then pick a plan from the pricing page. Finally, connect the service: the sign-up flow asks for the number the service will connect to, so have the answering phone ready. No activation timeframe is published on this site, so none can be quoted here.
1800 phone number questions
What is an 1800 phone number?
An Australian toll-free business number. Callers pay nothing to dial it in the stated Australian 1800-number context, and the business pays the call charges on its plan.
How much does an 1800 number cost the business?
Published 1800 plans start at $10 per month, ex GST, month-to-month with no lock-in. Per-minute call rates depend on the plan; the current tables are on the pricing page.
Can an 1800 number spell a word?
Yes. A Phoneword can use an 1800 number and is priced from $40 per month, with availability and desirability affecting the price. Search available words on Find a Number.
Am I locked into a contract?
Standard 1800 plans are month-to-month with no lock-in. Premium numbers such as Phonewords carry different contract terms, which are published on the pricing page.
Where can I read more?
The 1800 numbers overview covers the category. Related pages cover 1800 phone numbers, 1800 number basics and the 1800 business phone number page.
1800 numbers
Find your 1800 phone number
Search available Phonewords or read the 1800 numbers overview to compare the option for your business.