1800 Number
An 1800 number is free for callers in Australia while the business pays call charges. Plans start at $10 per month, month-to-month with no lock-in.
An 1800 number is a toll-free business number: customers can call it free of charge in the stated Australian 1800-number context, and the business pays the call charges. 1300 Easy Dial publishes 1800 plans from $10 per month, ex GST, and standard plans are month-to-month with no lock-in.
What an 1800 number does
The defining feature is who pays for the call. On an 1800 number the caller pays nothing in the stated Australian context and the business carries the call charges on its plan. That makes an 1800 number the standard choice for support and service lines where the business wants to remove the last reason a customer might hesitate to ring. The 1800 numbers page covers the category in full.
1800 or 1300?
The difference is the caller cost. An 1800 number is free for callers; a 1300 number is shared cost — callers pay a local call rate and the business pays the per-minute rate. Both are published at the same plan prices, so the choice is about caller experience rather than plan cost. If you want the number itself to spell a word, a Phoneword can be built on a 13, 1300 or 1800 number.
Published 1800 plans
Published 1800 plans are $10, $15, $39, $79 and $99 per month, ex GST, with the $39 tier offered in Cap39, Fixed Cap39 and Mobile Cap39 variants:
- Prepaid ($10 per month): $5 call credit, prepaid only. 12c per minute to fixed lines, 32c per minute to mobiles.
- Light ($15 per month): $5 call credit. Same per-minute rates as Prepaid.
- Cap39 ($39 per month): 250 fixed line minutes plus 100 mobile minutes, then 10c per minute to fixed lines and 30c per minute to mobiles.
- Cap79 ($79 per month): 750 fixed line minutes plus 300 mobile minutes, then 7c per minute to fixed lines and 25c per minute to mobiles.
- High Volume ($99 per month): $99 call credit, then 5c per minute to fixed lines and 16c per minute to mobiles.
Call rates are per minute, billed per second, and with Cap plans the monthly fee is the only charge until the included value is used. The current tables are on the pricing page.
Choosing the number
Availability is not guaranteed for any specific number. Find a Number searches available 1300/1800 Phonewords, and the exact number and price are confirmed with you before you connect. When you sign up, the flow asks for the number the service will connect to. This page does not cover porting an existing number, activation timing, or calls made to 1800 numbers from outside the stated Australian context.
1800 number: questions
Is an 1800 number free to call?
Yes — in the stated Australian 1800-number context, callers pay nothing. The business pays the call charges on its plan. This page does not make claims about calls from mobile plans, international callers or other networks.
Who pays for calls to an 1800 number?
The business that holds the number pays the per-minute call charges on its plan. That is the difference from a 1300 number, where the caller pays a local call rate.
How much does an 1800 number cost per month?
Published 1800 plans are $10, $15, $39, $79 and $99 per month, ex GST. Standard plans are month-to-month with no lock-in; premium numbers such as Phonewords carry different contract terms published on the pricing page.
Should I choose 1800 or 1300?
Choose 1800 if removing the caller charge is the priority, such as for support lines. Choose 1300 if a shared-cost number suits your call profile. The plan prices are the same; the caller cost is what differs.
Can an 1800 number spell a word?
Yes — Phonewords can be built on a 13, 1300 or 1800 number. Search available words on Find a Number; Phoneword pricing starts from $40 per month with availability and desirability affecting the price.
1800 numbers
Get an 1800 number
1800 plans from $10 per month ex GST, month-to-month with no lock-in. Search available Phonewords or see the full pricing tables.