What Happens on 1800 Number Purchase Day

Purchase day for an 1800 number has a shape, and knowing it in advance is what keeps the day short. This page walks the steps in the order they actually happen — what happens to you, what you decide, and the one thing no step can schedule.

What to bring on purchase day

Three things, all decided in advance: the shortlist of candidates, the answering point the service will connect to, and the plan choice from the tables. Everything else on the day is confirmation. Buyers who arrive without the answering point stall at the form; buyers who arrive with a single candidate stall at the listing; buyers who arrive with both move through the published flow in minutes. Purchase day rewards preparation at exactly the ratio the preparation was done — which is why this page is mostly about the days before it.

Step 1, morning: the search

Find a Number searches available 1300/1800 Phonewords by word or last six digits. You shortlist two or three candidates — the discipline that survives the market moving. Nothing is committed; the listing is free to browse and re-browse.

Step 2, mid-morning: the plan decision

With candidates in hand, read the published 1800 tables on the pricing page: plan fees across $10, $15, $39, $79 and $99 per month, separate fixed-line and mobile call rates, included value per plan. A rough call-volume estimate turns the tables into a choice. If a candidate is a word, its component — from $40 per month, priced on availability and desirability — gets confirmed later, at sign-up.

Step 3: the sign-up

The flow asks for two things you bring and one it confirms: the number you chose, the answering point — the number the service will connect to — and confirmation of your candidate against the live listing. Confirmation is the moment the number attaches to you; before it, everything is browsing.

Step 4: the documents

The terms and conditions govern what the purchase commits — licence, billing, cancellation. Reading them on purchase day, before the money moves, is the step this page exists to insist on.

Step 5: the unscheduled part

Activation. No published page states a timeframe, so purchase day ends where the pages end — with the number confirmed, the plan chosen and the answering point nominated. The timing question goes to the team on 1300 327 934 (standard business hours, AEST).

After purchase day

Publish the number everywhere, identically. Then let the first real month of calls re-read the plan choice against the tables — the same documents, now with evidence.

Related reading: the 1800 commitment explained, setting up an 1800 number, or the 1800 numbers hub.

Purchase-day questions

Can purchase day happen without a phone call?

Yes — the search, tables and sign-up are published self-serve tools. The team on 1300 327 934 is there for the questions documents do not answer.

What if my chosen number fails confirmation?

The shortlist absorbs it: confirm the second candidate against the live listing. This is why the day starts with two or three, never one.

When does the number start taking calls?

No activation timeframe is published, so purchase day cannot schedule it. Ask the team at sign-up for current timing.

What should I do first after confirmation?

Publish — website, quotes, invoices, signage, one identical contact point everywhere. An unpublished number is a purchase waiting to be used.