1300 Phone

A 1300 phone number is a published business number your customers dial instead of your direct line: callers pay a local call rate, the business pays a monthly plan from $10 per month plus per-minute rates, and standard plans are month-to-month with no lock-in. This page explains how the number works in practice and where the published details sit.

What the number does

The 1300 number is the front door. You publish it on ads, signage and your website, and callers reach your business through it rather than through a personal or direct number. Because it is a service in its own right, it is not tied to one handset the way a SIM-based mobile number is — at sign-up, the flow asks for the number the service will connect to, and that is the answer point your 1300 calls arrive on. Beyond that, this page does not establish specific device or routing configurations; the signup flow is where your actual setup is confirmed.

What it costs

The business pays the plan fee — published 1300 plans run from $10 to $99 per month, ex GST, and the standard plans are month-to-month with no lock-in — plus the plan's per-minute rates for receiving calls, billed per second. Callers pay a local call rate, which is what makes a 1300 number shared cost. The current tables are on the pricing page; the 1300 number rates page explains how the per-minute rates and included minutes work.

Choosing the number itself

You can take a standard numeric 1300 number, or search for a Phoneword that spells a word on the telephone keypad. Phonewords start from $40 per month and are priced on the desirability and availability of the word. Find a Number searches available 1300/1800 Phonewords; it does not promise that a particular word is available or what it will cost.

Add-ons you can attach

Three add-ons are published for the service. Call Tracking Numbers at $5 per month shows which ads and campaigns drive your calls. The IVR Keypress Menu at $35 per month is an auto-attendant menu that routes callers by keypress. The Postcode Prompter at $250 per month routes callers by the postcode they dial in from. They can be added during sign-up or changed later from your online console, and each is listed on the pricing page.

1300 phone versus other options

If you want callers to pay nothing at all, the 1800 number is the toll-free option in the Australian context, with the business carrying the full call cost. If you want the number to carry the brand, a Phoneword is the premium option. The 1300 vs 1800 page compares the two caller-cost models directly.

1300 phone questions

Is a 1300 number a separate phone line?

It is a business numbering service with its own plan, not another physical line. At sign-up you provide the number the service will connect to, and calls to your 1300 number arrive there.

Who pays for the call?

Both sides share it. Callers pay a local call rate and the business pays the per-minute rate attached to its plan.

What is the cheapest plan?

The lowest published 1300 plan fee is $10 per month ex GST, on the Prepaid tier, which includes $5 call credit and is prepaid only. The full tier list and current rates are on the pricing page.

Can I get a number that spells my business name?

Possibly — use Find a Number to search available 1300/1800 Phonewords. Availability and the exact price of a specific word are confirmed before connection, not promised in advance.