1-800 Phone Numbers in Australia
What a 1-800 phone number is — the free-call format written with dashes — and how the Australian 1800 product works on the published record.
A 1-800 phone number is the 1800 format written with a dash — the free-call business number, usually typed that way in American material but the same number Australians dial as 1800 plus six digits. In Australia the published product is the 1800 number: callers pay nothing in the stated Australian 1800-number context, and the business pays the call charges. This page explains the format and what it costs to run one.
One format, one arrangement
The dashes change nothing: 1-800 and 1800 describe the same prefix, and the number is dialled without them. What the prefix establishes on the published record is the caller arrangement — free for callers, in the stated Australian 1800-number context — which is why 1800 numbers are the published choice for customer service and support lines. The 1800 numbers overview carries the full category detail.
What running one costs
Published 1800 plans sit at $10, $15, $39, $79 and $99 per month, each with its own rate table on the pricing page. The structure to understand: mobile rates run higher than fixed line rates on every plan, the Cap plans list included minute allowances (250 fixed line plus 100 mobile minutes on Cap39, for example), and on Cap plans the monthly fee is the only charge until the included value is used. Rates are per minute on a per-second basis.
Words on an 1800 base
The 1800 format also carries a word: an 1800 Phoneword spells a word on the keypad within six letters, from $40 per month, with availability and desirability affecting the price of a specific word. Search what is currently listed on Find a Number by word or last six digits — results are a snapshot, and the team confirms the exact number before connection.
Stated limits
The published pages cover inbound 1800 numbers only: no device requirements are claimed, no activation timeframe is published, and transferring an existing number is not covered by the current pages — raise any transfer with the team. Service terms are governed by the terms and conditions.
Related reading: what an 1800 number means, 1800 numbers — cost to call, or 1300 vs 1800 vs 13 numbers.
1-800 number questions
Is 1-800 different from 1800?
No — the dash is a writing convention. The Australian format is 1800 plus six digits, dialled without the dash.
Do callers really pay nothing?
Yes, in the stated Australian 1800-number context: callers pay nothing and the business pays the call charges, per the published arrangement.
What does an 1800 number cost the business?
A monthly plan from $10 per month plus per-minute call rates that differ by plan and by whether callers ring from fixed lines or mobiles. Full tables are on the pricing page.
Can an 1800 number spell a word?
Yes — an 1800 Phoneword spells a word within six letters, from $40 per month, subject to availability and desirability affecting the word's price.
The 1800 format
Get the free-call number your customers trust
Search available 1800 Phonewords, or compare the published 1800 plans.