Virtual Office Phone Number
Running a business without fixed premises starts with a published number that follows you. See how a 1300, 1800 or Phoneword supports a virtual office setup.
What a phone number does for a virtual office
A virtual office setup usually means running the business without customers visiting a fixed premises. The phone number is the part customers see, and it has to work wherever you actually are. That is what an inbound business number provides: one published 1300, 1800 or Phoneword contact that is answered on the phone you nominate — your mobile, your landline, or whichever phone is with you that day.
The number itself is not tied to a desk or a building. During sign-up, the flow asks for the number the service will connect to, so the published contact point stays constant even as the answering phone changes. Customers dial the same number whether you are on site, at home or between jobs.
- One stable contact point: print the number once — on the vehicle, the website, the signage — and it stays correct.
- Number types: shared-cost 1300, free-for-callers 1800 (in the Australian 1800-number context), or a Phoneword that spells your business name.
- Plans: published 1300 and 1800 plans start at $10 per month; Phoneword pricing starts from $40 per month.
Choosing the number for a no-premises setup
Caller cost is the practical choice. A 1300 number is shared cost, so callers pay a local call rate. An 1800 number costs the caller nothing in the stated Australian context, which suits businesses that want to remove every barrier to enquiry. A Phoneword is chosen for memorability — for a mobile trade or service business, a word that matches the service can be easier for customers to recall than a string of digits.
Availability of any specific word or number is not guaranteed. Search Find a Number before settling on a preference, and check the pricing page for the current plan tables rather than relying on an older figure.
What the number does not replace
Keep the boundary clear: the product here is the number and its plan, not the surrounding office services. A receptionist, an answering service, a business address or mail handling are not among the published products, so a "virtual office" built on this number means the business answers its own calls on the phone it connected. If you need call-routing behaviour beyond the published add-ons — Call Tracking Numbers ($5 per month), an IVR Keypress Menu ($35 per month) or a Postcode Prompter ($250 per month) — check what is listed on the pricing page or ask the team before assuming a capability.
Virtual office number questions
Can I run a business with just this number and no office?
The number supports it: one published contact answered on the phone you nominate. But the service is the number, not a full virtual-office package — reception, addresses and mail are not published products here.
Can the number ring my mobile?
The sign-up flow asks for the number the service will connect to, and that phone answers your calls. What it does not provide is a separate mobile SIM or text-message service.
How much does it cost?
Published 1300 and 1800 plans start at $10 per month and Phonewords start from $40 per month, with desirability and availability affecting the Phoneword price. Check the pricing page for current tables.
What if I move or change phones?
The published number stays the same; you are not reprinting signage because the answering phone changed. How connection changes are handled after sign-up is a question for the team on 1300 327 934.
Can callers reach me free of charge?
With an 1800 number, yes, in the stated Australian 1800-number context — the business pays the call charges. A 1300 number is shared cost.
Set up your virtual office number
One number, wherever you work
Search available 1300, 1800 and Phoneword numbers, or contact the team about connecting one to your phone.