Virtual Office Number
How a 1300 number, 1800 number or Phoneword serves as a virtual office number for Australian businesses, plus the published add-ons for call handling.
1300 Easy Dial does not publish a product called a "virtual office number". The published products that serve that intent are the 1300, 1800 and Phoneword range: one contact number for the business that is answered at the number you connect it to, carried on a published plan, with add-ons for call handling. If what you need is a virtual mobile number, SMS to the number or a receptionist service, this page does not establish those — see the limits section below.
What a virtual office number usually means
The phrase generally describes a contact number that is not tied to one physical desk or premises: customers dial one published number, and the calls are handled wherever the business points it. It is a common option for home-based businesses, mobile trades and companies that do not want to publish a personal mobile or a location-specific landline.
How the published products cover that intent
- One published number: a 1300 number is a shared-cost business number — callers pay a local call rate and the business pays the per-minute rate.
- Free for callers: an 1800 number is free for customers to call in the stated Australian 1800-number context, with the business paying call charges.
- A word instead of digits: a Phoneword uses a 13, 1300 or 1800 number to spell a word on the telephone keypad. Published Phoneword pricing starts from $40 per month.
- The answer point: the signup flow asks for the number the service will connect to. The site does not publish broader routing or device coverage details beyond that.
- A plan to receive calls: published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, and standard plans are month-to-month with no lock-in.
Published add-ons for handling the calls
Three add-ons are listed with published prices and purposes. Call Tracking Numbers at $5 per month shows which ads and campaigns drive your calls. IVR Keypress Menu at $35 per month is an auto-attendant menu that routes callers by keypress. Postcode Prompter at $250 per month routes callers by the postcode they dial in from. Add-ons can be added during sign-up or changed later from your online console.
What this page does not establish
This page is written only from what 1300 Easy Dial publishes. It does not establish virtual mobile numbers, SMS or text messaging on the number, temporary or free numbers, international use, residential or personal-use services, or staffed answering and receptionist services. If your version of a "virtual office" needs any of those, check the current FAQs or contact the team to confirm what is available before signing up.
Virtual office number: questions
Is a virtual office number the same as a 1300 number?
They are similar in effect but not the same phrase. A 1300 number gives your business one published, shared-cost contact number, which covers the main reason businesses look for a virtual office number. 1300 Easy Dial publishes 1300 numbers, 1800 numbers and Phonewords rather than a product under that name.
Can callers text an 1800 or 1300 number?
SMS capability is not established on this page or in the published pricing. Contact the team if SMS matters to your setup before you sign up.
Which add-ons help route calls?
The published add-ons are Call Tracking Numbers ($5 per month), IVR Keypress Menu ($35 per month) and Postcode Prompter ($250 per month). The IVR menu routes callers by keypress and the Postcode Prompter routes callers by the postcode they dial in from.
How much does it cost per month?
Published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month. Phoneword pricing starts from $40 per month, with availability and desirability affecting the price of a specific word. All pricing is ex GST; the current tables are on the pricing page.
How do I find an available number?
Find a Number searches available 1300/1800 Phonewords. It does not promise that a particular word will be available or available at a particular price.
Virtual office numbers
Get a number that travels with the business
Search available Phonewords or talk to the team about 1300 and 1800 numbers for your business.