Toll Phone Lines for Business

A "toll phone" line, in the way Australian businesses use the phrase, is a line callers reach free of charge — and the published way to get one is an 1800 number. The arrangement is symmetrical: callers pay nothing in the stated Australian 1800-number context, and the business holding the number pays the call charges on top of its monthly plan.

Who pays what on a toll-free line

The caller: nothing, in the stated Australian 1800-number context. That is the entire appeal — cost never discourages the call.
The business — monthly plan: published 1800 plans run across $10, $15, $39, $79 and $99 per month, each with different included value.
The business — call charges: per-minute rates that depend on the plan and on whether the call arrives from a fixed line or a mobile. The pricing page lists both.

What toll-free lines are used for

The common thread in toll-free use is that the business wants nothing to get in the way of the call: support and complaints lines, booking and enquiry lines, and any published number that appears where the caller is deciding whether to make contact. That is a fit judgement rather than a rule — no number type guarantees more calls, and the published material describes costs and arrangements, not outcomes. For high-frequency, short enquiries where the caller can reasonably contribute, the shared-cost 1300 arrangement remains the published alternative.

Choosing the plan behind the toll-free line

Because the business pays the call charges, the plan choice is really a call-volume decision: a lower monthly fee with higher per-minute rates, or a higher fee with lower rates. The published tables show the trade-off plainly, so compare there rather than guessing. If call volume is uncertain, the lower-commitment plans exist for exactly that reason.

Getting a toll phone line here

Search available 1300/1800 Phonewords by word or by the last six digits to choose the number itself — a word costs more if it is desirable, from the published $40 per month starting point — then compare the 1800 plans and complete sign-up with your answering point ready. Availability is not guaranteed for a specific number, and the terms and conditions govern the service. The team is reachable on 1300 327 934 during standard business hours (AEST).

Related reading: the 1800 numbers overview, or the toll telephone number explainer for the shared-cost comparison.

Toll phone questions

Is a toll phone the same as toll-free?

In this context, yes — the caller reaches the line free of charge. In Australia the toll-free number type is the 1800 number, with the business paying the call charges.

Why does the business pay for "free" calls?

Because the toll-free arrangement shifts the call cost from caller to business. The monthly plan covers the service; the per-minute call charges are published on the pricing page and vary by plan and caller type.

Can a toll-free number also spell a word?

Yes — an 1800 Phoneword spells up to six letters on the keypad. Pricing starts from $40 per month, with availability and desirability affecting the price of the word you want.

What if my callers should share the cost instead?

Then the 1300 category suits better: the caller pays a local call cost and the business pays the remainder, with plans also starting at $10 per month.