Toll Phone Number
A toll-free number in Australia is an 1800 number — callers pay nothing in the Australian context, the business pays the call charges. From $10 a month.
What "toll" and "toll-free" mean here
A toll, in phone terms, is the charge for a call. A toll-free number shifts that charge away from the caller — and in Australia the number type that does it is the 1800 number. Callers pay nothing to dial an 1800 number in the stated Australian 1800-number context, and the business holding the number pays the call charges.
The other inbound type, the 1300 number, is not toll-free: it is shared cost, with the caller paying a local call rate and the business paying the per-minute remainder.
- 1800 (toll-free): free for Australian callers to dial; the business pays. Published plans start at $10 per month.
- 1300 (shared cost): caller pays a local call rate. Plans also start at $10 per month.
- Phonewords: either type can spell a word, priced from $40 per month on desirability and availability.
When toll-free earns its keep
Removing the caller's charge lowers the last barrier at the moment someone decides whether to ring. That is why support lines, service businesses and any organisation that wants enquiries over objections tend to choose 1800. The trade is straightforward: the business absorbs the full call charge, so compare the per-minute rates in the plan tables, not just the monthly fee, on the pricing page.
One boundary stated plainly: the free-caller arrangement applies in the stated Australian 1800-number context. Qualifications for calls made from outside that context are not established by the published information here — confirm specifics with the team on 1300 327 934 if overseas callers matter to your plans.
Getting a toll-free number
Search available 1300/1800 Phonewords with Find a Number — availability is not guaranteed — choose a plan from the pricing tables, and sign up with the number the service will connect to. The 1800 numbers overview covers the category in full, and the terms and conditions govern the service.
Toll number questions
Is an 1800 number really free for callers?
In the stated Australian 1800-number context, yes — callers pay nothing and the business pays the call charges.
Is a 1300 number toll-free?
No. It is shared cost: the caller pays a local call rate and the business pays the remainder.
Who pays for the call on an 1800 number?
The business holding the number, at the per-minute rates in its plan.
Can a toll-free number spell a word?
Yes — a Phoneword can sit on an 1800 base, priced from $40 per month. Search availability first.
What does running one cost the business?
The monthly plan fee plus call charges. Published 1800 plans start at $10 per month; the current fee and rate tables are on the pricing page.
Toll-free explained
Get a number callers dial free
Search available 1800 numbers and Phonewords, or check the published 1800 plan tables.