The Australian Phone Number for Business

For an Australian business, the phone number that counts is the one you publish — the contact point that appears on your website, signage and invoices. 1300 Easy Dial offers three categories for that job: 1300 numbers, 1800 numbers and Phonewords. Each carries a different caller-cost arrangement, and all three give you a single published business contact point rather than a personal or premises-based line.

This page sets out what each category is, what callers pay, what the published plans cost and where the boundaries of this page sit.

The categories available to Australian businesses

1300 number: a shared-cost business number, with the cost of a call split between the caller and the business. Public plans start at $10 per month.
1800 number: free for customers to call in the stated Australian 1800-number context, with the business paying call charges. Public plans also start at $10 per month.
Phoneword: a 13, 1300 or 1800 number that spells a word on the telephone keypad. Published pricing starts from $40 per month, with availability and desirability affecting the price.

What makes it a business number rather than a personal one

A 1300 or 1800 number is not tied to a premises, an exchange or a handset. It is a single contact point you publish once, so the details on your marketing materials do not change when your business moves. When you sign up, the flow asks for the number the service will connect to — the answer point where your business actually picks up. What sits behind that answer point, in device or routing terms, is confirmed with the team rather than assumed from this page.

What callers pay and what the business pays

The caller-cost split is the practical difference between the categories. On a 1300 number the call cost is shared between the caller and the business. On an 1800 number the caller can call free in the stated Australian 1800-number context, and the business carries the call charges. The 1300 and 1800 numbers page compares the two arrangements in more detail.

What published plans cost

Published 1300 and 1800 plans run at $10, $15, $39, $79 and $99 per month. Standard plans are month-to-month with no lock-in. All pricing is ex GST. Exact included minutes and per-minute call rates vary by plan, so use the pricing page as the source for the current tables rather than estimating from the entry price.

Choosing and checking a number

Availability is checked, not assumed. Find a Number searches available 1300/1800 Phonewords and does not promise that a particular word or number is available, or available at a particular price. For the steps involved in connecting a service, see getting a 1300 number in Australia.

What this page does not establish

It does not state an activation timeframe, describe device or routing behaviour, or promise that any specific number is available. It also does not promise that a business number will produce more calls, sales or recall — those outcomes depend on factors outside the number itself. Service terms such as billing and cancellation are set out in the terms and conditions.

The Australian phone number: common questions

What counts as an Australian business phone number?

For the products offered here, it is a 1300 number, an 1800 number or a Phoneword built on a 13, 1300 or 1800 number. This page does not set out the technical details of Australia's numbering plan.

How much does an Australian business number cost?

Published 1300 and 1800 plans start at $10 per month; Phonewords start from $40 per month. All pricing is ex GST, and the pricing page lists current fees and call rates.

Do callers pay to ring these numbers?

On a 1300 number the cost is shared between the caller and the business. On an 1800 number the caller can call free in the stated Australian 1800-number context, with the business paying call charges.

Is there a lock-in contract?

Standard 1300 and 1800 plans are month-to-month with no lock-in. Premium numbers such as Phonewords carry different terms, which the pricing page states.

Can I check whether the number I want is free?

Yes. Find a Number searches available 1300/1800 Phonewords. It does not promise a result for a specific word until the search and the team confirm it.