Telephone Number in Australia: Business Number Options

For an Australian business, the telephone number that matters is the one you publish — the contact point on the website, signage and invoices. 1300 Easy Dial offers three categories for that job: 1300 numbers, 1800 numbers and Phonewords, each with a different caller-cost arrangement.

This page summarises what each category is, what callers pay, what the published plans cost and how to search for a number.

The categories available

1300 number: a shared-cost business number. Public plans start at $10 per month.
1800 number: free for customers to call in the stated Australian 1800-number context, with the business paying call charges. Public plans start at $10 per month.
Phoneword: a 13, 1300 or 1800 number that spells a word on the telephone keypad. Published pricing starts from $40 per month, with availability and desirability affecting the price.

What callers pay

The caller-cost split is the main difference between the categories. On a 1300 number the cost is shared between the caller and the business. On an 1800 number the caller can call free in the stated Australian 1800-number context, and the business pays the call charges. The 1300 and 1800 numbers page compares the two arrangements in more detail.

What a plan costs

Published 1300 and 1800 plans run at $10, $15, $39, $79 and $99 per month. The Cap39 tier includes 250 Fixed Line minutes plus 100 Mobile minutes, and Cap79 includes 750 plus 300 — the pricing page carries the full inclusion table and the per-minute call rates. Standard plans are month-to-month with no lock-in. All pricing is ex GST.

Getting a number in Australia

Availability is checked, not assumed. Find a Number searches available 1300/1800 Phonewords without promising a particular word or price. When you sign up, the flow asks for the number the service will connect to, so calls arrive at the answer point you nominate. For the purchase steps, see buying a 1300 number, and 1300 free call explains how "free call" branding relates to the 1300 and 1800 split.

Telephone number in Australia: common questions

What is the difference between a 1300 and an 1800 number?

A 1300 number is a shared-cost business number. An 1800 number is free for customers to call in the stated Australian 1800-number context, with the business paying call charges.

How much does a business telephone number cost per month?

Published 1300 and 1800 plans start at $10 per month; Phonewords start from $40 per month. All pricing is ex GST, and the pricing page lists current fees and call rates.

Are there lock-in contracts?

Standard 1300 and 1800 plans are month-to-month with no lock-in. Premium numbers such as Phonewords carry different terms, which the pricing page states.

Can I check if a number is available before signing up?

Yes. Find a Number searches available 1300/1800 Phonewords. Availability is not promised for a specific word until the search confirms it.

What does the signup process ask for?

It asks for the number the service will connect to, so calls arrive at the answer point your business nominates.