Smart Number Features — the Published Specification
The honest feature list for smart numbers — bases, word limits, keypad mapping, pricing rule and search. Anything beyond the specification is not published.
Feature lists for smart numbers often bundle in capabilities the product does not have — routing suites, voicemail, analytics. The honest version is a specification: what the product is and what it includes, line by line. This page is that specification for smart numbers — Phonewords, a 13, 1300 or 1800 number whose digits spell a word — drawn entirely from the published record.
The specification, line by line
- Product: a 13, 1300 or 1800 number whose digits spell a word on the telephone keypad.
- Word limits: up to 4 letters on a 13 base; up to 6 letters on 1300 and 1800 bases, per the published format table.
- Keypad mapping: 2 ABC, 3 DEF, 4 GHI, 5 JKL, 6 MNO, 7 PQRS, 8 TUV, 9 WXYZ; 0 and 1 carry no letters.
- Caller arrangements: inherited from the base — 1300 shared cost, 1800 free for callers in the stated Australian 1800-number context.
- Pricing: from $40 per month, with availability and desirability affecting the price of a specific word; standard digit plans start at $10 per month.
- Connection: the signup flow asks for the number the service will connect to — the answering point is yours to nominate.
What is deliberately absent from the list
No routing, voicemail, reporting, recording or integration features appear above because none is published as part of the smart number product. The three call-handling add-ons that are published sit outside the word format itself: Call Tracking Numbers ($5/month), an IVR Keypress Menu ($35/month) and a Postcode Prompter ($250/month), at their published purposes on the pricing page. If a feature list anywhere includes more than this specification, that is the claim to verify.
Checking the specification against reality
Every line above is checkable before purchase. Search the Find a Number listing for available 1300 and 1800 Phonewords; read the format table on the smart numbers Australia page; and let the team confirm the exact number and price before connection — the confirmation step is part of the published process, not an add-on.
Related reading: smart number benefits, the smart numbers guide, or the Phonewords overview.
Smart number feature questions
What features does a smart number include?
The specification above: a word on a 13, 1300 or 1800 base within the letter limits, inheriting the base's caller arrangement, priced from $40 per month. Nothing else is published as part of the product.
Does a smart number include call routing?
Routing is not published as a smart number feature. The published add-on closest to it is the IVR Keypress Menu at $35 per month — an auto-attendant that routes callers by keypress.
Do smart numbers come with analytics?
Not as part of the word product. The published tracking option is Call Tracking Numbers at $5 per month, listed separately on the pricing page.
Can features be added later?
The published add-ons can be added during sign-up or later from the online console, per the pricing page. Anything beyond those three add-ons should be confirmed with the team.
Features as specification
See exactly what a smart number includes
Read the specification, then search the available listing.