Select Your Phone Number
Selecting a business phone number means picking the type, searching availability and matching the plan. Here is how to work through the choice on this site.
How to select a business phone number
Selecting your phone number comes down to three working decisions: which number type, which specific number is actually available, and which plan carries it. Work through them in that order — availability is the step most businesses skip, and it is the one that decides what is possible.
- Pick the type. A 1300 number is shared cost, so callers pay a local call rate. An 1800 number is free for customers to call in the stated Australian 1800-number context, with the business paying call charges. A Phoneword spells a word on the keypad and sits on a 13, 1300 or 1800 number.
- Search availability. Use Find a Number to search available 1300/1800 Phonewords. Availability of a specific word is not guaranteed, and for Phonewords the desirability of the word affects the price.
- Match a plan. Published 1300 and 1800 plans start at $10 per month and Phonewords start from $40 per month. The pricing page holds the current plan fees and call-rate tables.
What makes one number easier to select than another
Words are scarcer than digits. A numeric 1300 number is drawn from the available pool, while a Phoneword has to match a word that is both relevant to your business and still unassigned — which is why the search step matters more for words. When comparing candidates, weigh how the number sounds said aloud, how it looks on a sign or vehicle, and whether it collides with a competitor's branding.
Keep the caller in mind too. A number that is free to call removes one objection; a shared-cost 1300 number filters casual calls. Neither is objectively better — it depends on the calls you want.
After selecting: the connection
Once you have a number and a plan, the sign-up flow asks for the number the service will connect to. That existing phone answers your calls. No new handset is required, and the published number stays fixed even if the answering phone changes later.
If two numbers look equally good, the team on 1300 327 934 can help you compare them, or you can contact us with your shortlist.
Selecting questions
Can I select any number I like?
No. Availability decides. The Find a Number search shows available 1300/1800 Phonewords, and even a result there is not a promise until it is confirmed through sign-up.
Does a memorable number cost more?
For Phonewords, pricing starts from $40 per month and the desirability and availability of the word affect the price. Standard 1300 and 1800 plans start at $10 per month on the published tables.
Should I choose 1300 or 1800?
Compare caller cost. If you want callers to pay nothing in the Australian context, choose 1800. If sharing the cost with callers suits your call volume, choose 1300. The pricing page shows both plan tables.
Can I change my selection later?
How number changes are handled after sign-up is not covered on the published pages here — confirm with the team before purchasing rather than assuming.
Do I need the number before signing up?
You choose the number as part of the process. Search first so you have a shortlist, then sign up with your preference and the phone number the service will connect to.
Select your number
Search before you decide
Check available 1300, 1800 and Phoneword numbers, or contact the team for help narrowing the options.