Phone Number Transfer
What the published pages establish about transferring a number — no porting promises — plus how an inbound 1300/1800 number moves between answering phones.
The honest position on transferring numbers
There are two different "transfers", and the published pages on this site support only one of them cleanly:
- Moving where an inbound number answers. This is straightforward by design. A 1300 or 1800 number is not tied to a handset — during sign-up you nominate the number the service will connect to, and the published number stays fixed while the answering phone changes. What is published is the connection step at sign-up; how to change that connection later is a question for the team on contact us or 1300 327 934.
- Porting an existing number from another carrier. The published pages here do not establish a porting process, timeframes or conditions. If you hold a number elsewhere and want to bring it across, confirm the current position with the team before making commitments — this page will not invent a process it cannot cite.
Why the answering phone can change but the number does not
An inbound business number lives with the carrier, not on your phone. That separation is the whole point of the product: you can print the number once — on a vehicle, a sign, an invoice — and it stays correct through phone upgrades, office moves and staff changes. The caller always dials the same number; what you control is which phone rings.
For the caller-cost side of the move, nothing changes either: a 1300 number stays shared cost and an 1800 number stays free for Australian callers to dial in the stated Australian context.
Practical steps
- Starting fresh? Search available 1300/1800 Phonewords with Find a Number — availability is not guaranteed — and check plans on the pricing page.
- Bringing a number across? Contact the team first and describe the current arrangement; do not cancel the existing service before confirming what is possible.
- Changing the answering phone? Ask the team how connection changes work after sign-up.
- Terms: the terms and conditions govern the service.
Transfer questions
Can I transfer my existing business number to 1300 Easy Dial?
A porting process is not established by the published pages here. Contact the team with the details of your current arrangement and confirm what is possible before cancelling anything.
How long does a transfer take?
No timeframe is published on this site, so none can be quoted here. Ask the team for the current position on your specific case.
Can I move my number to a different answering phone?
The number is designed to answer on the phone you nominate during sign-up. For changing that connection after sign-up, check with the team.
Will my callers notice a change?
They dial the same published number either way. The change is on the answering side, not the dialling side.
What if my preferred number is unavailable?
Search Find a Number for alternatives among available 1300/1800 Phonewords, or ask the team to help shortlist.
Moving numbers
Get the transfer facts before you act
Contact the team about transferring an existing number, or search available 1300/1800 numbers.